Jennifer McDonald, Learning Program Manager at LiveOps, shares helpful information about LiveOps free onboarding certification.
LiveOps free, online, award-winning certification courses help new agents come onboard with confidence. The courses are broken up into short learning modules that allow agents to learn at their own pace and to test their knowledge with short quizzes. Each eLearning course is self-paced and designed to be fun and interactive, helping new agents to stay engaged while they learn.
"I like the fact that you all utilize video, reading material, and live calls to help all levels of learning."
New agents begin their onboarding certification by learning more about what it means to be an independent contractor and all the rewards that come with providing services as an independent agent.
You will be introduced to the business operation tools and resources you will need to get your home business up and running. These certification courses will walk you through how to connect with LiveOps and prepare you to start taking calls.
Then you are ready to dive into a more tailored certification specific to the brands and products your business will be representing. This is where you will gain the knowledge you need to represent these specific brands with confidence.
The courses include a variety of instruction techniques to help meet different learning styles. There is everything from script simulation to live virtual classroom settings where agents can discuss questions and/or concerns with each other and a LiveOps facilitator. The live virtual discussions can be particularly helpful and give you a chance to interact with other new agents who have the same questions.
Throughout the onboarding process, our team is here to support your home business. Once you complete onboarding, you will begin taking real calls. But don't worry! You will still have access to program specialist and community service representatives who can answer your questions, plus you can always go back and retake the online certification courses to refresh your knowledge. And as you become more confident and proficient on the calls, you may have opportunities to take more certification courses to grow your business.