FAQFAQ

What is an Independent Agent?
Will I need a Tax Identification Number?
Does LiveOps charge agents to use their technology?
Is there a contractor's fee?
Is there an age requirement?
Do I have to be a legal resident of the United States?
Can I live in Canada?
Does LiveOps certify Agents in every state?
I am a former LiveOps Independent Agent. How do I reactivate my status?
The application asks for a lot of personal information. Is it secure? What do you do with it?
Can I work for someone else while I provide services for LiveOps clients?
What kind of computer and telephone will I need?
How many hours can I work?
Does LiveOps require a minimum number of calls or hours?
How much can I make providing services for LiveOps Clients?
How do your clients pay me? How often?
What are the calls like?
How long before I can start taking calls?
Will I be paid for the time I spend certifying for programs?
What if I need help once I’m an Independent Agent?
Why does LiveOps require a credit and background check?
What will cause me to fail the background check?
Can I still become an Independent Agent if I have a low credit rating?
Can I work when I’m away from my home or office?
What if I move?
If I’m unable to take calls for an extended period, will I lose my status?
Is it possible to lose my certification?
Can LiveOps unilaterally terminate my Agent relationship?
Is this Legitimate?
Why do I have to pay before I work?

Q: What is an Independent Agent?

A: An Independent Agent is an independent contractor that contracts with LiveOps under an Independent Contractor Agreement to receive or place calls to or from people requesting products or services from LiveOps clients.

Q: Will I need a Tax Identification Number?

A: Yes, as an Independent Contractor you will need a Tax Identification Number. If you are self-employed or have set up your business as a sole proprietorship, you may use your social security number for your Tax Identification Number. If your home business is a corporation, LLC, or partnership, you may use your EIN. Tax law can vary greatly by state, so please check the requirements in your state. At year end, LiveOps will provide a 1099 Form for your tax reporting purposes if the revenues for your business meet the IRS minimum.

Q: Does LiveOps charge agents to use their technology?

A: No. There is currently no charge to agents to use the LiveOps Virtual Call Center platform.

Q: Is there a contractor's fee?

A: At this time, LiveOps does not charge a contractor's fee. However, all Independent Contractors invited to provide services for our clients must pass a background and credit check. This check is administered by our partner, FirstAdvantage, who require $65 for both the background and credit checks. Please keep in mind that the background fee paid to First Advantage is non-refundable.

Q: Is there an age requirement?

A: Independent Agents providing services to LiveOps clients must be 18 years of age or older.

Q: Do I have to be a legal resident of the United States?

A: Yes.

Q: Can I live in Canada?

A: Unfortunately, LiveOps does not contract with individuals or businesses in Canada at this time.

Q: Does LiveOps certify Agents in every state?

A: LiveOps' and our clients' needs change continuously, and determining the states in which LiveOps sources is a business decision based on a number of factors.  While LiveOps has certified agents in almost all states, we may not be sourcing in your particular state at a given time. 

Q: I am a former LiveOps Independent Agent. How do I reactivate my status?

A: If your contract has lapsed, you will need to re-apply to provide services to LiveOps' clients. Please note, LiveOps does not contract with former LiveOps' agents whose accounts were terminated due to breach of contract. Any misleading, false or inaccurate information provided in an agent’s application will result in the termination of the agent's Independent Contractor Agreement with LiveOps.

Q: The application asks for a lot of personal information. Is it secure? What do you do with it?

A: We hold information provided by applicants on a secure server that our clients do not have access to. By submitting an application with LiveOps, you are consenting to allow LiveOps to share your information with First Advantage for the sole purpose of conducting a background check and credit screening. LiveOps will not sell or share your personal information to third parties for any other purpose without your consent.

All information provided on the LiveOps application and the First Advantage background check must be consistent and verifiable. You will be asked to provide verifiable information about where your home-based business is located. Your home-based business may be asked to provide additional information including, but not limited to, your social security card, driver’s license, government issued picture ID, passport, work visa, or utility bill that includes your current address.

Q: Can I work for someone else while I provide services for LiveOps clients?

A: Absolutely! Our mission is to change the world of work. While we expect Independent Agents to honor their scheduled commitments to our clients and provide the best service they can, our goal is to give our clients access to the best service providers, without weekly or daily service minimums.

Q: What kind of computer and telephone will I need?

A: Please visit the Technical Requirements page for full information about the equipment you will necessary to provide services on our platform.

Q: How many hours can I work?

A: As an Independent Contractor, you can provide services as many or as few hours as your schedule permits. You can schedule your time on the platform in blocks as small as 30 minutes, and choose times 24/7 that work best for your business. You are always able to log in to provide services uncommitted.

Q: Does LiveOps require a minimum number of calls or hours?

A: There is no minimum login or call requirement for the 6 month contract period; however, some individual programs may have a minimum call requirement to remain active on their program.

Q: How much can I make providing services for LiveOps Clients?

A: Your business’ revenue is completely dependent upon your performance and the volume of service you provide, as well as the type of program that you choose to participate in. Some of our clients pay a simple rate, generally 25 cents per minute of talk time, some pay a base rate in addition to a bonus for commission, and some programs pay entirely on commission. Sales incentives can dramatically increase revenue for your home business, so the better service you provide, the greater your revenue potential.

Q: How do your clients pay me? How often?

A: Independent Agents submit invoices for their services using an easy-to-use online system. LiveOps pays submitted invoices by either check or direct deposit, on the 1st and 16th of the month. The fees paid cover services provided in the two weeks prior to the payment date, if submitted.

Q: What are the calls like?

A: Our clients offer a wide variety of programs that you can certify your home business for, giving you the choice. Most of our clients’ calls are inbound sales calls, where a caller is responding to an attractive offer on TV or in an advertisement. Some clients offer outbound calls, customer service, casual dining orders, and lead generation. There are many different call types, with new clients looking for agents all the time. Once you’re an agent, you can check our internal “Opportunity Dashboard” to learn about the client programs and call types available to your home based business.

Q: How long before I can start taking calls?

A: Once LiveOps receives all necessary documents and you have passed a background and credit check, you may begin the certification process. All learning is self-paced and motivated agents can complete certifications and begin taking calls within a week.

Q: Will I be paid for the time I spend certifying for programs?

A: Beyond the basic certification to become acquainted with the software and platform, the development of your business is entirely up to you. LiveOps does not compensate Independent Agents for the certification and product knowledge they attain. However, the more programs you certify to provide services for, the more opportunities you will have to generate revenue for your business.

Q: What if I need help once I’m an Independent Agent?

A: Independent Agents on our platform have access to presentations and support materials, as well as access to conference calls held by our Agent Service Representatives. If you need additional support, you can send messages through the PostBox messaging system or Live Chat which are available in your agent account. Independent Agents also share information via the forums on the LiveOps platform, covering topics from how to decorate your home office to how to generate additional revenue for your business.

Q: Why does LiveOps require a credit and background check?

A: Since Independent Agents handle sensitive information from callers and serve as the “face” of the client’s brand, this background check is an important factor for our clients, and is routine in the work-from-home industry. The background check is only required of Independent Agents who have already been invited to provide services.

Q: What will cause me to fail the background check?

A: Applicants must pass both parts of the background and credit checks. The following information list some of the reasons which may cause you to fail the background and credit check:

    Credit History
  • If you have two or more civil judgments/tax liens (excluding divorce or dissolution of marriage) within the past five years, you will not pass.
  • If you have two or more bankruptcies, you will not pass.
  • If you have more than $10,000 in debt currently past due and/or in collections (excluding home mortgage foreclosure), you will not pass.
  • If you have placed a freeze on your credit file it will need to be removed before you place the order. If not, you will not pass.
    Criminal History
    Crimes found on the county, state, or federal level may cause you to not pass the background check.
  • Felony Records: If you have any records with dispositions of guilty, convicted, no contest / nolo contendere, adjudication withheld / deferred adjudication / probation before judgment (if currently under probation), pending, or outstanding warrant, or that have been negotiated down to a misdemeanor, you will not pass.
  • Misdemeanor Records: If you have 3 or more vehicular records with DUI, Reckless Driving or Hit/Run or 5 or more total misdemeanors, you will not pass. If you have any records involving theft, fraud, dishonesty, breach of trust, arson or violent crimes with dispositions of guilty, convicted, no contest / nolo contendere, adjudication withheld / deferred adjudication / probation before judgment (if currently under probation), pending, or outstanding warrant, you will not pass.

Q: Can I still become an Independent Agent if I have a low credit rating?

A: A low credit rating will not automatically disqualify an applicant.

Q: Can I work when I’m away from my home or office?

A: No. The LiveOps call routing system requires that Independent Agents receive calls on their dedicated business line and cannot route calls to any other line.

Q: What if I move?

A: If you are making a permanent or long-term move, you may typically transfer your home business to a new office and continue to provide services to LiveOps clients, provided your business continues to meet LiveOps' equipment standards.

Q: If I’m unable to take calls for an extended period, will I lose my status?

A: No, there is no minimum login requirement for the 6 month contract period; however, some individual programs may have a minimum call requirement to remain active on their program.

Q: Is it possible to lose my certification?

A: Agents can lose their certification and have their Independent Contractor Agreement cancelled if the contract terms are breached.

Q: Can LiveOps unilaterally terminate my Agent relationship?

A: An Agent's Independent Contractor Agreement will not be terminated by LiveOps provided the terms of the Agreement are fulfilled and the contract is not breached.

Q: Is this Legitimate?

A: We have over 20,000 independent home agents. You can see what they have to say on the LiveOps Agent Community Facebook Page. You can also check out our Better Business Rating.

Q: Why do I have to pay before I work?

A: LiveOps understands your initial hesitation in paying money up front to work from home. However, due to the sensitive information that independents agents on the LiveOps platform handle every day, LiveOps clients require that independent agents pass a background and credit check to handle their calls. As an independent agent who owns their own business, applicants are responsible for the background check fee. The fee is not paid to LiveOps, but to the third party background check provider, First Advantage.