Author: Matt Miles, Director of Learning Services
LiveOps is the proud recipient of the Gold Stevie® Award in the “Call Center Training Practice of the Year” category.
One of the things that sets LiveOps apart from other work-from-home business opportunities is the way we help prepare our independent agents to provide outstanding call center services to our clients. We know that the more confident and prepared you are, the better your first calls will be, and the more likely your work-from-home business is to succeed.
As the Director of Learning services at LiveOps, it is my team’s job to help agents gain the knowledge and confidence they need to be amazing from the first call they take through what we hope will be a long and successful partnership with LiveOps. Every day the Learning Services team challenges themselves to raise the bar and create highly engaging learning content with the ultimate goal of assisting LiveOps' independent contractor agents in providing quality customer service.
Receiving this Stevie award is an honor and shows that LiveOps continues to be the premier partner for people who want to work at home providing call center services.
So what does the Learning Team do to help you?
- Incorporate a variety of learning methods – Whether you prefer visual, audio, or hands-on learning, our combination of interactive online course and live sessions has you covered.
- Leverage technology and learning research – We use the latest technology and information on how people learn to break up information and package it into a series of sessions designed to help you learn and retain the information you need.
- Act on feedback – Our agents are part of a continuous cycle of improving our certification sessions.
And what do our agents have to say? Here a few comments from one of our feedback surveys:
“What I like is that I could learn at my own pace and was able to review the material as much as I wanted to. I liked it. Thanks!”
“LiveOps tools are very informative and help me with any questions that I need.”
“Very satisfied, just a little nervous taking those first calls. All in all it was a great experience and I look forward to working with LiveOps.”
“The learning process was great!”
Hearing that our agents are enjoying the learning process and getting what they need to succeed, means more to me than any award. And that is probably what drives my team to outdo themselves with better more innovative learning tools every year.
Give us a chance to impress you. Apply today to become an agent and I’ll see you in LiveOps University.