Did you know that LiveOps has an award-winning learning team dedicated to providing certification that supports agents in building their independent home-based business? It's true!
Upon becoming an independent agent with LiveOps you are given access to LiveOps University, which houses over 700 learning programs.
New agents are first given access to a number of onboarding courses that teach everything needed to run their home-based business at LiveOps. Once agents graduate from onboarding, they have access to numerous program-specific courses.
Because independent agents are geographically dispersed, all learning content is delivered through our online portal, LiveOps University. LiveOps University allows agents to access learning content 24/7, and complete courses at their own pace. Each course is highly interactive and provides agents with opportunities to practice and reinforce skills. Delivery of content varies by call type need, but is primarily a blended solution of eLearning, virtual classroom sessions, and online reference material. Courses are purposefully designed to provide situational simulations and interactive content that make the content both meaningful and engaging. Current LiveOps agents engage with certification content regularly to grow their home-based business. Last year alone there were over 450,000 lesson completions in LiveOps University!
Not only do LiveOps agents recognize the value of certification, numerous learning industry groups have recognized the LiveOps learning team with awards over the past four years. Most recently, Brandon Hall awarded the team with a gold designation for our blended learning design of certification programs.
Finally, there are positive changes on the horizon for agents now joining LiveOps. An upgraded LiveOps University platform is in the works, new eLearning course design has been implemented, and social learning tools for peer-to-peer collaboration are starting to take shape. The learning team is dedicated to ongoing improvements that will help agents with their home-based business.