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Succeeding as an Independent Agent

August 26, 2014

As an independent agent you represent the client and their brand on calls. The language you use, your tone of voice, and your ability to express empathy and compassion, all affect how the caller feels about the client’s brand.

Making sure that you can meet the client’s expectations will help you grow your business.

In order to be successful, independent agents should:

  • Enjoy talking to people
  • Have a pleasant speaking voice with the ability to pronounce words correctly and speak clearly
  • Be able to express empathy with callers, while still focusing on the client’s objective
  • Be interested in learning about the brands and products you are representing, so that you can respond to customer questions.
  • Be computer savvy. You will need to complete online certification courses, use online tools during calls, and maintain your own phone and computer equipment. Most of your communications with LiveOps and other agents will be online.
  • Be organized. You will be responsible for your schedule and record keeping.
  • Have a quiet room, free of noise, and any other distractions where you can take calls.

We route calls to agents who are meeting client expectations based on performance measures. This ensures that our clients are receiving services from the best agents available, and it provides more opportunities for those agents to earn money.

Providing services in a professional manner and meeting client expectations can increase your business’ performance measures and help your business succeed.

"I am able to spend time with my husband who is retired from the military. I can take vacations any time of the year without asking for that time off. I can go spend time with my children, their school events, doctor appointments, sports, birthday parties, etc."

LiveOps Nation Member, wife, and mother from Georgia

"I could rave and rave about LiveOps! Working for them allows me to remain a stay at home mom in this economy. If it weren’t for this opportunity, I'd be away from my children somewhere, working in an office, and they would be at a sitter after school. Thank You LiveOps!"

Stay-at-home mom and LiveOps Nation Member

“LiveOps provides us with all [the] tools for certification and education of client products within LiveOps University, resources on product information, [and opportunities] for agents to share ideas and successes with other agents. Great management and tools to help your business succeed.”

LiveOps Nation Member since 2008

How do I get started? Before you apply

Work from home with LiveOps

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