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What is a LiveOps Independent Agent?

September 10, 2014

An independent agent is an independent contractor who contracts with LiveOps to provide services to LiveOps’ clients. Independent agents provide tele-services under an Independent Contractor Agreement and receive or place calls to or from individuals on behalf of LiveOps’ clients.

Independent agents work from home and run their own business. They are not employees.

What types of calls do independent agents take?

  • Most calls fall into one of these categories: Inbound Sales, Insurance Sales, Insurance Claims, Customer Service, and Healthcare.
  • Within these categories there are opportunities for independent agents to provide customer service, inbound sales, outbound calls, and other functions depending on the client or brand.
  • When you apply to become an independent agent, you will be able to read descriptions of the opportunities (call types) that are currently available. These descriptions explain what the calls are about, what time calls are available, what the pay structure is, and what skills are needed to be successful on those calls. By carefully reading the descriptions and comparing them to your skills and availability you can select an opportunity that is a good fit for your business.
  • Once you become an independent agent, you may opt in to provide services for additional clients and see if your business meets the client requirements. This is a great way to expand your business and get more variety in the types of services your business is able to provide.

What does an independent agent do?

  • Independent agents choose how many hours per week they want to work and schedule that time in 30-minute blocks called "commits."
  • During each 30-minute commit, agents answer calls as they come in or in a few cases, they may make outbound calls. Call volume can vary, so agents may experience back-to-back calls during some commits and only get a few calls during others. To successfully provide services, agents should plan to be in front of their computer and phone for the whole commit.
  • Agents log in online to access scripts and other information, which helps them complete their calls. Online tools also help agents track their talk time and view performance measures.
  • The content of the calls vary based on the opportunities the agent chooses when they apply.
  • After providing services, agents submit an invoice to LiveOps. Agents invoice per talk minute and may receive other performance-based incentives based on each client’s pay structure. Please note, agents invoice for the time spent talking on the phone, so the amount they earn during a commit varies depending on how many calls were generated during their commit blocks.

"I am able to spend time with my husband who is retired from the military. I can take vacations any time of the year without asking for that time off. I can go spend time with my children, their school events, doctor appointments, sports, birthday parties, etc."

LiveOps Nation Member, wife, and mother from Georgia

"I could rave and rave about LiveOps! Working for them allows me to remain a stay at home mom in this economy. If it weren’t for this opportunity, I'd be away from my children somewhere, working in an office, and they would be at a sitter after school. Thank You LiveOps!"

Stay-at-home mom and LiveOps Nation Member

“LiveOps provides us with all [the] tools for certification and education of client products within LiveOps University, resources on product information, [and opportunities] for agents to share ideas and successes with other agents. Great management and tools to help your business succeed.”

LiveOps Nation Member since 2008

How do I get started? Before you apply

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