Author: Karen Beaman, Director Agent Acquisition and Onboarding
Have you ever worked in a call center? It’s a fantastic starting point for any number of careers. And it’s especially good for people interested in leadership roles, up to and including CEO.
Did that surprise you? It may not be immediately obvious, but the work of a call center agent prepares a person better (and faster) for leadership than nearly any other role. Better, even, than jobs most would consider part of the traditional “leadership track.”
How? Where else can you interact with hundreds of people a day? Or tackle hundreds of issues head-on and resolve each and every one? How else can you constantly improve your communication skills? And actively listen, proactively problem-solve, and strive to improve someone’s day with every interaction? Those are just a few things call center agents do every day. Multiply that by hundreds of days and you can see how it could be considered (lightning) fast-track leadership training.
And some call centers, like LiveOps virtual call center, help people like you take leadership to another level by giving call center agents the opportunity to work as independent contractors – essentially starting you out as a small business owner. Independent call center agents interact with multiple client companies and their customers, giving them the opportunity to practice a variety of skills without changing jobs. Plus they get first-hand experience running a small business. Imagine how that will look on your resume!
Aspiring leaders look for any edge over the competition they can find. Call center experience can give you that edge. What could be better preparation to lead a company than having hands-on experience with customers? There’s no better way to understand a business than working with its customers. That’s why CEOs like Jeff Bezos of Amazon and Tony Hsieh of Zappos regularly engage with customers, and even work in the call center a few times a year.
The call center is the new leadership track. Many vice presidents of sales, chief customer experience officers and CEOs got their start in the call center—and those numbers are growing. If you’re interested in call center work, I encourage you to learn more at join.liveops.com. Read agent stories, learn about how it all works and decide if it’s the right fit for you. The experience could help you become the future CEO of a major company. The sky really is the limit.