LiveOps Wins Silver At The 2014 Brandon Hall Group Excellence In Learning Awards For Best Use Of Social/Collaborative Learning:Company Recognized for the Creation of Online Resource for Agents to Build Community and Improve Performance through Virtual Learning and Peer Education
LiveOps, the global leader in cloud contact center and customer service solutions, announced today that the company has received a Brandon Hall Group Excellence in Learning Award for the creation of a social learning ecosystem and online community for independent contractor agents. Brandon Hall Group honors companies that have successfully developed and deployed programs, strategies, modalities, processes, systems and tools that have helped companies achieve measurable results. This is the second consecutive year that LiveOps has been recognized for advances made in elearning, education and training.
"I’m honored to recognize this group of elite organizations with phenomenal programs across HCM functions,” said Rachel Cooke, COO, Brandon Hall Group. “The winners truly exemplified excellence around the critical business dimensions across the award categories, including a high standard of performance in their organization and demonstrated clear, measurable business results through these innovative programs.
LiveOps maintains a community of 20,000 home-based, independent agents. The LiveOps Social Learning Community with Gamification program provides situational simulations with interactive call examples. This program includes live chat, an agent community blog, and forums to open up opportunities for agents to provide daily entries or ask questions regarding best practices, challenges and community progress. Additionally, the gamification features allow for friendly competition to help motivate and drive agent performance. Through this program agents are given the opportunity to benefit from peers, both in performance and comradery. As a result there has been an increase in agent adherence to process and improved customer service overall.
“It is an honor to be recognized for our proprietary Social Learning Community with Gamification program,” said Vasili Triant, CEO, LiveOps. “LiveOps strives to harness social learning to not only drive agents performance and success, but to also provide those agents with a sense of community despite working remotely. It is important to us that our agents feel like that are a part of a collaborative team and we believe the creation of an online community will provide agents with the opportunity to learn from peers, share best practices and leverage the knowledge of other successful agents. We are thrilled our innovative approach to social learning has been so well received and the Brandon Hall Group has chosen to reward our efforts a second time.”
Now in its 20th year, the Brandon Hall Group Excellence Awards was one of the first of its kind in the learning industry. In the last several years, the awards have expanded to include additional categories that cover functional areas that are responsible for driving performance within an organization. The awards program aims to recognize the best companies that have successfully developed and deployed programs, strategies, modalities, processes, systems, and tools that have helped companies achieve measurable results. The entries were evaluated by a panel of veteran, independent senior industry experts, Brandon Hall Group senior analysts and executive leadership based upon the following criteria: fit the need, design of the program, functionality, innovation, and overall measureable benefits.
"Our company is proud to receive submissions from organizations all over the world that have demonstrated major successes across their HCM business areas,” said Mike Cooke, CEO, Brandon Hall Group. “The beauty of our new HCM Excellence Conference is that some of these elite executives will now be able to share lessons learned through panel discussions, Q&A discussions, executive roundtables and peer-to-peer networking. We are delighted to be able to share the winners’ insights and case studies with a larger circle of colleagues.”
Winners of the Brandon Hall Group Excellence Awards were published on their website. To learn more, please visit: http://go.brandonhall.com/past_award_winners.
About Brandon Hall Group
Brandon Hall Group is a HCM research and advisory services firm that provides insights around key performance areas, including Learning and Development, Talent Management, Leadership Development, Talent Acquisition and Workforce Management.
With more than 10,000 clients globally and 20 years of delivering world-class research and advisory services, Brandon Hall Group is focused on developing research that drives performance in emerging and large organizations, and provides strategic insights for executives and practitioners responsible for growth and business results. (www.brandonhall.com)
LiveOps is the global leader in cloud contact center and customer service solutions. More than 350 companies around the world, including ProFlowers, Ideal Living, Murad, Aegon, Salesforce.com, Symantec, Royal Mail Group and Amway New Zealand, trust LiveOps' technology to enable effective multichannel, social and mobile interactions with their customers. LiveOps' award-winning platform has processed more than 1 Billion minutes of customer interactions and managed operations for the largest U.S.-based cloud contact center of 20,000 home-based, independent agents. With more than 13 years of cloud experience, LiveOps is the partner of choice for companies wanting to migrate to the cloud. Headquartered in Redwood City, California, LiveOps supports a wide range of industries, including financial, health care, insurance, retail and high tech. For more information visit www.LiveOps.com.
Rory Schaff, McGrath/Power Public Relations for LiveOps
LiveOps is a registered trademark of LiveOps, Inc. All other company and product names mentioned are used only for identification purposes and may be trademarks or registered trademarks of their respective companies.