Customer Service Agent – Independent Contractor
Location: Remote (US-Based)
Say goodbye to long commutes, rigid schedules, and micromanagement. Say hello to Liveops.
Liveops is seeking self-employed Independent Contractors (ICs) based in the United States to provide remote virtual teleservices for leading brands in Retail, Insurance, Energy, and more. As an IC, you’ll have the freedom to build your own business from home and be your own boss. Ranked #2 on FlexJobs’ 2025 Top 100 Companies to watch for Remote Jobs, Liveops empowers you to be your own boss as a self-employed 1099 contractor.
As an Independent Contractor, you will:
- Be your own boss
- Choose when and to whom you provide support services
- Set your own schedule
- Provide a distraction-free home office
- Provide your own home office equipment
- Handle customer calls, assess needs, and solve problems
Requirements:
- At least 1 year of phone-based customer support experience
- Computer skills, including navigating multiple systems and documenting call notes
- Strong verbal and written English skills
- Ability to sit for long periods
- Patience and empathy
- Ability to provide services pursuant to your contract independently
Compensation:
- Submit invoices and receive payment for completed services pursuant to contract
- Pay structures vary based on client program and most programs pay for productive time and may include performance-based pay
- ICs are responsible for their own taxes and expenses
Application and Certification Process
To become an Independent Contractor the following are required:
- Complete an application and pass a background check
- Sign an Independent Contractor Agreement
- Complete a W9 form and set up direct deposit
- Complete program-specific certifications
Background Check Information
The background check requires a non-refundable $35 processing fee paid directly to the background check vendor.
Computer requirements:
- Some clients may require additional security measures and equipment
- Wired internet connection
- Android or Apple Phone
- Provide your own equipment, including a Windows operating PC (Macs, Chromebooks, tablets are not supported)
Hours:
- Choose your own schedule by self-scheduling 30-minute blocks
- Client hours of operation will vary
Apply now and become part of the Liveops Nation—where flexibility meets opportunity
Liveops is currently accepting applications in the following states: AL, AK, AZ, DC, DE, FL, GA, IA, ID, IN, KS, KY, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NM, NV, OH, OK, PA, RI, SC, SD, TN, TX, VA, WV, WY
