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Work-from-home Healthcare opportunities

Assay - Australian Health Protection Principal Committee

Help patients navigate their healthcare

Healthcare concerns can make people feel vulnerable and overwhelmed. As a remote Healthcare Patient Support Agent, you can grant relief and understanding by providing them with a sympathetic ear and compassionate, patient service. In this work-from-home opportunity, you’ll help patients navigate insurance or pharmacy protocols, connect with critical resources, update records or resolve their questions and concerns—all in a rewarding day’s work.

About this opportunity

Skills & Experience:

Healthcare Patient Support is best suited for agents comfortable displaying empathy with patients and providing support to callers on prescription medication.

Hours:

Calls Typically Available:

7 days a week; 9:00am – 9:00pm ET

Recommended: 20+ hours/week

 

Great If You:

  • Have a nurturing, empathetic, patient demeanor
  • Are calm, compassionate multitasker able to connect quickly and put people at ease
  • Have a friendly, professional, reassuring and trustworthy phone persona
  • Have excellent listening and communication skills
  • Possess a strong desire to follow a problem through to a solution
  • Can be self-sufficient and autonomous in a remote setting
  • Enjoy the freedom of being your own boss

Technical Requirements:

  • Technology Skill Level: Medium
  • USB headset or dedicated digital phone
  • Operating system: Windows 10 or newer
  • Dual Monitors strongly encouraged
  • Minimum download speed: 15.0 Mbps+
  • Minimum upload speed: 3.0 Mbps+

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