Healthcare Support Representative

1099 Contract Opportunity | Self-schedule | Pay per talk-minute

*Liveops is currently accepting applications in the following states: AL, AK, AZ, DC, DE, FL, GA, IA, ID, IN, KS, KY, MD, ME, MI, MO, MS, MT, NC, ND, NE, NM, NV, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, WV, WY

Contract Opportunity

We’re seeking an empathetic and performance-driven Healthcare Support Representative who is committed to representing brands with care, confidence, and professionalism.

Why Partner with Liveops?

Cost savings: Work from home and eliminate traditional workplace expenses
Flexible scheduling: Choose when and how often you provide services
Tech-enabled support: We provide the technology, tools and resources you need to succeed, without platform fees
Agent community: Connect with a network of experienced independent contractors

Compensation:

Requirements:

Minimum of 1 year of experience in phone-based healthcare support for patients or providers
Experience in healthcare or related fields such as medical, social services, education, or mental health services is strongly preferred
Proficiency with computers, including the ability to navigate multiple systems and accurately document call notes
Strong verbal communication skills with the ability to effectively engage with diverse populations
Ability to work independently and provide services in accordance with contractual expectations
Knowledge of health insurance, including programs such as Medicaid and Medicare, is highly preferred
Familiarity with medical and insurance terminology, with the ability to avoid providing medical advice
Must successfully complete program certification which varies from 2-6 weeks, depending on client

Duties & Responsibilities:

Provide phone-based support to patients and/or healthcare providers
Communicate clearly and professionally with individuals from diverse backgrounds
Accurately document call details, interactions, and outcomes in multiple systems
Navigate various software platforms simultaneously while assisting callers
Deliver high-quality service with empathy, patience, and professionalism
Maintain compliance with all guidelines, policies, and contractual obligations
Use appropriate terminology when discussing healthcare and insurance topics without offering medical advice
Work independently to manage workload and meet performance expectations

Technology Requirements

Internet: Wired internet connection via an Ethernet cable (no WiFi or Satellite connectivity)
Internet download speed: Minimum 50 Mbps or higher
(Some clients may be higher)
Internet upload speed: Minimum 20 Mbps or higher
(Some clients may be higher)
Processor: Minimum of 6 cores
Memory: 16 GB or available/usable RAM or more
Operating System: Windows 11 Home, Windows 11 Pro, or Windows 11 Pro for Workstations
Browser: Latest versions of Chrome or Edge
Monitor: Dual monitors are required. Screen resolution 1920 x 1080 pixels or higher
Sound: Must have a sound card installed and be equipped with speakers or headphones

Important Information

*Many client programs require a background check. Applicants are responsible for the $25 background check fee, which is considered a business expense.

*Earnings are not guaranteed. Income varies based on factors such as the client program you support, talk time minute pay, call volume, performance, and the time your business commits to providing services.

Recruitment Agencies: Please do not submit candidates for this role. Any submissions will be considered unsolicited and will not be credited.