Healthcare Support Representative
Location:
United States - Remote
Contract Opportunity
We’re seeking an empathetic and performance-driven Healthcare Support Representative who is committed to representing brands with care, confidence, and professionalism.
Opportunity Details:
- Contract Type: Independent Contractor (1099)
- Location: Remote – *United States
- Schedule: Flexible, self-scheduled
Why Partner with Liveops?
- Non-captive model: work with multiple carriers
- Warm inbound leads: no cold calling
- 100% Remote Opportunity
- Access to innovative technology and client programs
- Build your own business while delivering exceptional customer experiences
Compensation:
- Contractors invoice and receive payment for completed services
- Independent Contractors are responsible for their own taxes and expenses
Requirements:
- Minimum of 1 year of experience in phone-based healthcare support for patients or providers
- Experience in healthcare or related fields such as medical, social services, education, or mental health services is strongly preferred
- Proficiency with computers, including the ability to navigate multiple systems and accurately document call notes
- Strong verbal communication skills with the ability to effectively engage with diverse populations
- Ability to work independently and provide services in accordance with contractual expectations
- Knowledge of health insurance, including programs such as Medicaid and Medicare, is highly preferred
- Familiarity with medical and insurance terminology, with the ability to avoid providing medical advice
Duties & Responsibilities:
- Provide phone-based support to patients and/or healthcare providers
- Communicate clearly and professionally with individuals from diverse backgrounds
- Accurately document call details, interactions, and outcomes in multiple systems
- Navigate various software platforms simultaneously while assisting callers
- Deliver high-quality service with empathy, patience, and professionalism
- Maintain compliance with all guidelines, policies, and contractual obligations
- Use appropriate terminology when discussing healthcare and insurance topics without offering medical advice
- Work independently to manage workload and meet performance expectations
Recruitment Agencies: Please do not submit candidates for this role. Any submissions will be considered unsolicited and will not be credited.
*The background check requires a non-refundable $25 processing fee paid directly to the background check vendor.
*Liveops is currently accepting applications in the following states: AL, AK, AZ, DC, DE, FL, GA, IA, ID, IN, KS, KY, MD, ME, MI, MO, MS, MT, NC, ND, NE, NM, NV, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, WV, WY
*Earnings are not guaranteed. Income varies based on the client programs you support, call volume, your performance, and the time your business commits to providing services.
