Spanish Bilingual Support Representative
1099 Contract Opportunity | Self-schedule | Pay per talk-minute
*Liveops is currently accepting applications in the following states: AL, AK, AZ, DC, DE, FL, GA, IA, ID, IN, KS, KY, MD, ME, MI, MO, MS, MT, NC, ND, NE, NM, NV, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, WV, WY
Contract Opportunity
We’re seeking an empathetic and performance-driven Spanish Bilingual Support Representative who is committed to representing brands with care, confidence, and professionalism.
Why Partner with Liveops?
- Cost savings: Work from home and eliminate traditional workplace expenses
- Flexible scheduling: Choose when and how often you provide services
- Tech-enabled support: We provide the technology, tools and resources you need to succeed, without platform fees
- Agent community: Connect with a network of experienced independent contractors
Compensation:
- Earning potential varies by client but ranges from $15-$30 per hour*
- Contractors invoice and receive payment for completed services
- Independent Contractors are responsible for their own taxes and expenses
Requirements:
- Minimum of 1 year of experience in phone-based healthcare support for patients or providers
- Experience in healthcare or related fields such as medical, social services, education, or mental health services is strongly preferred
- Proficiency with computers, including the ability to navigate multiple systems and accurately document call notes
- Strong verbal communication skills with the ability to effectively engage with diverse populations
- Ability to work independently and provide services in accordance with contractual expectations
- Knowledge of health insurance, including programs such as Medicaid and Medicare, is highly preferred
- Familiarity with medical and insurance terminology, with the ability to avoid providing medical advice
- Must successfully complete program certification which varies from 2-6 weeks, depending on client
Duties & Responsibilities:
- Provide phone-based support to patients and/or healthcare providers
- Communicate clearly and professionally with individuals from diverse backgrounds
- Accurately document call details, interactions, and outcomes in multiple systems
- Navigate various software platforms simultaneously while assisting callers
- Deliver high-quality service with empathy, patience, and professionalism
- Maintain compliance with all guidelines, policies, and contractual obligations
- Use appropriate terminology when discussing healthcare and insurance topics without offering medical advice
- Work independently to manage workload and meet performance expectations
Technology Requirements
- Internet: Wired internet connection via an Ethernet cable (no WiFi or Satellite connectivity)
- Internet download speed: Minimum 20 Mbps or higher
- Internet upload speed: Minimum 5 Mbps or higher
- Processor: Minimum of 6 cores
- Memory: 16 GB or available/usable RAM or more
- Operating System: Windows 11 Home, Windows 11 Pro, or Windows 11 Pro for Workstations
- Browser: Latest versions of Chrome or Edge
- Monitor: Dual monitors are required. Screen resolution 1920 x 1080 pixels or higher
- Sound: Must have a sound card installed and be equipped with speakers or headphones
Important Information
*Many client programs require a background check. Applicants are responsible for the $25 background check fee, which is considered a business expense.
*Earnings are not guaranteed. Income varies based on the client programs you support, call volume, your performance, and the time your business commits to providing services.
Recruitment Agencies: Please do not submit candidates for this role. Any submissions will be considered unsolicited and will not be credited.
