Work from home: Insurance Claims
Imagine being that person who makes a bad situation a little better.

Insurance Claims

Be the voice of an angel every caller hopes to hear when they call to report a claim. LiveOps independent claims agents are professional, knowledgeable, and focused on providing a world class experience for those who call to report a claim.


If you've ever been in an accident or had your home damaged, then you know how traumatic it can be. When you make that call to the insurance company, you need to talk to someone who listens and understands what you have been through. Someone who reassures you, who sounds like a friend, and who listens and makes the process easy. 

As a LiveOps independent claims agent, you can be that someone.

LiveOps independent insurance claims agents are empathetic and have calm, soothing voices that help them walk the caller through the claims process with ease. They have patience and compassion and genuinely care about the caller and making the process easy while still getting all the information they need. For those few minutes, they make a connection that assures the caller that they are being taken care of and that everything will be all right. They take pride in knowing that they’ve entered a claim accurately and provided accurate information.

These caring individuals are also hard-working professionals able to simultaneously listen to and empathize with the caller, while accurately entering information into the computer. They are master multi-taskers with the ability to guide the conversation and gather the information they need without making the caller feel rushed or like they are receiving an inquisition. They are adaptable, creative, and resourceful in finding ways to work with callers who are upset or anxious.

If you find helping others rewarding and fulfilling, insurance claims may be a great work from home opportunity for you. Search available work-from-home opportunities now!


"Recently I've been taking auto claim calls exclusively. I enjoy helping people in need and find it easy to show empathy for those that have been wronged in some way - I derive satisfaction in helping others."

LiveOps Nation Member and insurance claims agent in Florida

"I was fortunate enough to come across LiveOps and eliminate the concern of not being able to stay at home and raise my son. The opportunity to work from home has allowed me to home school my children, have an extra income, reduce cost verses being in a regular 8-5 job."

LiveOps Nation Member and mom

"LiveOps gives me the ability to care for [my elderly father] and also help with our family finances. If I were to work for a brick and mortar company, I would have to look for a nursing facility for him. Being an independent contractor means more to me then I can express. This has been a lifesaver for me."

LiveOps Nation Member and caretaker in Pennsylvania

How do I get started?

Check out important information about our phone and computer requirements, setting up your home office, and what to expect when you apply to do insurance work from home.

learn more


What does it take to be an independent insurance claims professional with LiveOps?

  • Do your friends describe you as having the voice of an angel with a friendly, upbeat, compassionate, and soothing sounding tone?
  • Do you learn quickly, enjoy helping people, and have a keen eye for detail?
  • Are you able to easily make a connection with others, empathize, and show compassion to people who are upset and remain emotionally strong?
  • Are you a master multi-tasker who is able to carefully listen and carry on a conversation while looking things up on a computer and accurately entering information without missing a beat?
  • Are you able to work at least some weekdays between 9 am and 6 pm eastern time when insurance claims calls are typically available?
  • Are you willing to jump in and work more when a large storm or natural disaster occurs?

You will be the voice on the other end of the phone when someone calls to report an insurance claim. These callers are people like your friends, family, and neighbors. Their life has been interrupted by an accident or natural disaster and they want reassurance that filing this claim is going to help them put their life back together. They may be upset and emotional and will need your compassion and patience to help walk them through the claims process.

During the call you will collect the caller’s information, enter it into the computer, and provide them with accurate information about what to expect during the claims process. Our clients are looking for independent agents who can empathize with the caller, while accurately entering the claim.

Calls typically come in weekdays between 9 am and 6 pm eastern time. The hours available can be expanded when catastrophic events occur such as floods, severe storms, or hurricanes. Many agents find it very rewarding to be able to help people affected by these events.

If you enjoy helping people and have that ability to be compassionate while staying focused on what needs to happen next, Insurance Claims could be a rewarding opportunity for you.

In order to give you the most freedom and flexibility with your work schedule, LiveOps works with agents as independent contractors.

Owning your own business is easier than you think when you partner with LiveOps. We connect professionals, like you, with clients. We have tools available that make managing your LiveOps independent business easy. From award-winning certification courses to scheduling and invoicing tools - we want LiveOps agents to have the best in the industry. All you have to do is provide fabulous service and manage and grow your business the way you want. At LiveOps, you control your journey – the key to additional growth opportunities lies with you and is based on your performance.

You are in business for yourself, but not by yourself. With our large community of agents ready to lend advice, you really can build and own a business to be proud of.

How do I get started? Before you apply