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Insurance claims

Work from home: Insurance claims

Contracting with Liveops as an independent work-from-home insurance claims agent is a good choice for people who are empathetic and love helping people through difficult situations. Prior experience is strongly recommended. Calls are typically available between 9 a.m. and 6 p.m. Eastern time.

Be the voice of an angel every caller hopes to hear when they call to report a claim.

If you’ve ever been in an accident or had your home damaged, then you know how traumatic it can be. When you call the insurance company, you need to talk to someone who will listen, understand what you have been through, and reassure you that everything will be OK.

Are you the insurance agent our clients are looking for?

  • Do you find it easy to connect with people and to empathize when they are upset, while remaining compassionate and emotionally strong?

  • Do your friends describe you as a good listener with a soothing voice?

  • Do you learn quickly, enjoy helping people, and have a keen eye for detail?

  • Can you carry on a conversation, listening carefully and attentively, while also looking things up on a computer and accurately entering information?

  • When a large storm or natural disaster occurs, will you be eager to get on the phone and help people with their claims?

As a Liveops independent work-from-home insurance claims agent, you can be that someone.

What are insurance claims calls like?

You will be the helping voice when someone calls to report an insurance claim. These callers are people like your friends, family and neighbors, and they might be upset and emotional. They will need your compassion and patience to gently walk them through the claims process while assuring them that they are being taken care of and everything will be all right.

During the call, you will collect the caller’s information, enter it into the computer, and provide them with accurate information about what to expect during the claims process. Your ability to listen to and empathize with the caller while staying focused on accurately entering the claim information is critical to your success on these calls.

Many agents find these calls challenging at first, but they love helping people and take pride in making a difficult time easier for each and every caller.

If you find helping others rewarding and fulfilling, insurance claims may be a great work-from-home opportunity for you.