Customer Service Representative
1099 Contract Opportunity | Self-schedule | Pay per talk-minute
*Liveops is currently accepting applications in the following states: AL, AK, AZ, DC, DE, FL, GA, IA, ID, IN, KS, KY, MD, ME, MI, MO, MS, MT, NC, ND, NE, NM, NV, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, WV, WY
Contract Opportunity
We’re seeking a Customer Support Representative who wants the flexibility of remote work in a dynamic customer service environment. In this role, you’ll assist customers with inquiries, provide exceptional support, and help deliver a positive customer experience through professional and empathetic communication.
Why Partner with Liveops?
- 100% remote: (1099) independent contractor opportunity
- Flexible scheduling: Choose when and how often you provide services
- Opportunity to build: Grow your independent book of business
Compensation:
- Compensation varies by client program. As an independent contractor, you’ll invoice for the services you provide, with earnings based on the compensation structure and service activity for the program you support.
Opportunity Details:
- Contract Type: Independent Contractor (1099)
- Location: Remote – *United States
- Schedule: Choose your own schedule by self-scheduling 30-minute blocks or commits
Requirements:
- Strong communication, active listening, and customer service skills
- Ability to remain professional and empathetic when assisting customers in stressful or emotional situations
- Comfortable working independently in a remote environment
- Strong attention to detail and ability to follow documented procedures and knowledge resources
- Ability to manage high call volumes while maintaining service quality
- Comfortable setting customer expectations and communicating next steps clearly
- Ability to identify and appropriately escalate complex customer concerns
- Provide your own equipment, including a Windows operating PC (Macs, Chromebooks, and tablets are not supported)
- Review the Liveops basic technology requirements
Duties & Responsibilities:
- Provide accurate information using approved FAQs, knowledge resources, and documented procedures
- Deliver professional, courteous, and customer-focused service on every interaction
- Actively listen to customers, demonstrate empathy, and build rapport while addressing concerns
- Navigate customer issues efficiently and identify situations requiring escalation
- Clearly communicate next steps and set appropriate expectations when issues cannot be resolved during the initial interaction
- Document customer interactions accurately and thoroughly List Item
- Escalate inquiries requiring additional review, research, or specialized expertise
- Maintain composure and professionalism while handling high-volume inbound calls
- Support a positive customer experience by demonstrating understanding, patience, and problem-solving skills throughout each interaction
Technology Requirements
- Internet: Wired Ethernet connection required (Wi-Fi must be disabled)
- Computer Operating System: Genuine, licensed Windows 11
- Phone Operating System: Android 14+ or iOS 17+ (iPhone 13 or newer), with biometric authentication enabled
- Security Software: Microsoft Defender Antivirus and Firewall enabled
- Download Speed: 20 Mbps or higher
- Upload Speed: 5 Mbps or higher
- VPNs/Virtual Connections: Not permitted
- Memory (RAM): Minimum 8GB (16 highly recommended)
- Processor: Minimum of 4 cores (6 highly recommended)
- Monitors: Dual monitors with 1920 x 1080 resolution or higher
Important Information
*Many client programs require a background check. Applicants are responsible for the $25 background check fee, which is considered a business expense.
*Earnings are not guaranteed. Income varies based on the client programs you support, call volume, your performance, and the time your business commits to providing services.
Recruitment Agencies: Please do not submit candidates for this role. Any submissions will be considered unsolicited and will not be credited.
