Tax Software Support – Independent Contractor
1099 Contract Opportunity | Self-schedule | Pay per talk-minute
*Liveops is currently accepting applications in the following states: AL, AK, AZ, DC, DE, FL, GA, IA, ID, IN, KS, KY, MD, ME, MI, MO, MS, MT, NC, ND, NE, NM, NV, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, WV, WY
Contract Opportunity
We’re seeking a Tax Software Support Contractor to provide remote support for a leading tax software program. This opportunity is ideal for independent contractors who want to deliver empathetic, tech-enabled service during peak season. If you are someone who thrives on delivering clarity and calm during high-demand seasons, this opportunity is built for you.
Why Partner with Liveops?
- Cost savings: Work from home and eliminate traditional workplace expenses
- Flexible scheduling: Choose when and how often you provide services
- Tech-enabled support: We provide the technology, tools, and resources you need to succeed, without platform fees
- Agent community: Connect with a network of experienced independent contractors
Compensation:
- Submit invoices and receive payment for completed services pursuant to contract
- Invoice $0.34 per minute of talk time for providing services during October Peak season
- Agents new to the program are eligible to receive a $200 incentive for meeting client metrics through Tax Day
- Additional performance-based pay may be announced during the season.
- ICs are responsible for their own taxes and expenses
Opportunity Details:
- Contract Type: Independent Contractor (1099)
- Location: Remote – *United States
- Schedule: Choose your own schedule by self-scheduling 30-minute blocks or commits
- Hours of Operation: (October Peak): 7 days a week, 8:00 AM – 8 PM ET
- Additional Info: The client is looking for agents that can support a minimum of 40 commits during the October Peak Season with 10+ commits on Oct 14th & 12+ commits on Oct 15th.
Requirements:
- Strong communication, active listening, and customer service skills
- Experience taking inbound and outbound calls
- Computer skills, including navigating multiple systems and documenting call notes
- Strong communication skills and the ability to connect with diverse individuals
- Ability to sit for long periods
- Patience and empathy
- Ability to provide services pursuant to your contract independently
- Available to provide services on October 14 and 15
- Comfortable using screen-sharing tools
- Adaptable to changing procedures and tech challenges
- Experience with inbound/outbound customer support
- Provide your own equipment, including a Windows operating PC (Macs, Chromebooks, and tablets are not supported)
Duties & Responsibilities:
- Provide exceptional customer care (not tax advice) to users of the largest tax software providers in the nation
- Independent Contractor Agents provide product support and service with a smile by interacting with customers via Screenshare
- Research and locate answers to tax software questions within the client's digital library, while maintaining reassuring engagement with the customer
- Use your analytical, critical thinking, and organizational skills in combination with your troubleshooting and problem-solving knowledge to quickly provide solutions
- Demonstrate a sincere desire to assist the customer and put the customer's needs first
Technology Requirements
- Internet: Wired Ethernet connection required (Wi-Fi must be disabled)
- Computer Operating System: Genuine, licensed Windows 11
- Phone Operating System: Android 14+ or iOS 17+ (iPhone 13 or newer), with biometric authentication enabled
- Security Software: Microsoft Defender Antivirus and Firewall enabled
- Download Speed: 20 Mbps or higher
- Upload Speed: 5 Mbps or higher
- VPNs/Virtual Connections: Not permitted
- Memory (RAM): Minimum 8GB (16 highly recommended)
- Processor: Minimum of 4 cores (6 highly recommended)
- Monitors: Dual monitors with 1920 x 1080 resolution or higher
Important Information
*Many client programs require a background check. Applicants are responsible for the $25 background check fee, which is considered a business expense.
*Earnings are not guaranteed. Income varies based on the client programs you support, call volume, your performance, and the time your business commits to providing services.
Recruitment Agencies: Please do not submit candidates for this role. Any submissions will be considered unsolicited and will not be credited.
