Tax Software Support – Independent Contractor
Location:
United States - Remote
Liveops is contracting seasonal Product Support Agents to provide remote support for a leading tax software program. This opportunity is ideal for independent contractors who want to deliver empathetic, tech-enabled service during peak season. If you are someone who thrives on delivering clarity and calm during high-demand seasons, this opportunity is built for you.
As an Independent Contractor, you will:
- Be your own boss
- Choose when and to whom you provide support services
- Set your own schedule
- Provide a distraction-free home office
- Provide your own home office equipment
- Handle customer calls, assess needs, and solve problems
Requirements:
- Experience taking inbound and outbound calls.
- Computer skills, including navigating multiple systems and documenting call notes
- Strong communication skills and the ability to connect with diverse individuals
- Ability to sit for long periods
- Patience and empathy
- Ability to provide services pursuant to your contract independently
Preferred Qualifications:
- Available to provide services on April 14 and 15
- Comfortable using screen-sharing tools
- Adaptable to changing procedures and tech challenges
- Experience with inbound/outbound customer support
- Call center experience is a plus
Hours:
- Choose your own schedule by self-scheduling 30-minute blocks or commits
- Hours of Operation (Jan–Apr): 7 days a week, 8:00 AM – 12:00 AM ET
- The client is looking for agents that can support a minimum of 80 commits per month (January – April) with 10+ commits on April 14 & 12+ commits on April 15
Compensation:
- Submit invoices and receive payment for completed services pursuant to contract
- Invoice $0.34 per minute of talk time for providing services January - April
- Agents new to the program are eligible to receive a $300 incentive for meeting client metrics through Tax Day
- Additional performance-based pay may be announced during the season.
- ICs are responsible for their own taxes and expenses
- Earn up to $21 per hour. Earnings vary based on time committed, call volume, performance and are not guaranteed.
Computer requirements:
- CPU: Intel i5/i7/i9 (8th Gen+) or AMD Ryzen 5/7/9 (2nd Gen+)
- Wired internet connection (Wi-Fi and Satellite are not permitted)
- Provide your own computer with Windows 11 (64-bit) . Macs, Chromebooks, Tablets are not compatible
- Download Speed: Minimum 20 Mbps
- Upload Speed: Minimum 5 Mbps
- Dual Monitors Required - Screen Resolution: 1920 x 1080
- USB headset required
Application and Certification Process
To become an Independent Contractor the following are required:
- Complete an application and pass a background check
- Sign an Independent Contractor Agreement
- Complete a W9 form and set up direct deposit
- Complete program-specific certifications
Background Check Information
For a limited time, it’s only $5!
Background check requires a non-refundable fee paid to the vendor.
Important Notes:
- Client-required certification is approximately a 2-week certification with an optional 1-week Fast Track.
- Certification sessions are normally scheduled between the hours of 10 am ET and 8 pm ET, but actual session times and lengths will vary.
Apply now and become part of the Liveops Nation—where flexibility meets opportunity
Liveops is currently accepting applications in the following states: AL, AK, AZ, DC, DE, FL, GA, IA, ID, IN, KS, KY, MD, ME, MI, MO, MS, MT, NC, ND, NE, NM, NV, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, WV, WY
