How well is your call center performing? Take the assessment to get customized results. Start now.
Find your calling—start with the right opportunity
Success with Liveops is about choosing an opportunity that matches your skills, experience, and availability, then building your own business by delivering amazing customer service. Choose an opportunity that makes you feel excited and confident, determined to stick with it and succeed!
Use this chart to find opportunities that are a good fit for you. All opportunities offer flexible scheduling within the available hours, and all are remote, with most agents choosing to work at home.
Active listener, friendly, patient, empathetic, loves solving problems
Payroll and customer service experience, with strong data entry skills
*Available hours reference Eastern time and are subject to change
Work at home options to fit your skills and life
Become an independent contractor with Liveops and build a thriving work-at-home business in customer service for major brands in a variety of industries. Find out what each type of call is like, and key requirements for each line.
As an independent contractor providing services to Liveops and its clients, you control where, when and how you work. One way you can exercise this control is by choosing which opportunities you want to pursue.
You still have responsibilities
Your work will need to meet the terms you accept in your independent contractor agreement and statements of work (SOW), which outline client campaigns and expectations. It is important to read these documents carefully.
Building your skills to build your business
Liveops is known for the skill-building courses and learning materials you can access to help grow your business. Be sure to note the certification course schedule associated with each opportunity. Completing these courses on schedule can help you grow your business faster.
You'll need a quiet place to work
Independent contractors can work from any quiet location with a dedicated landline phone and wired internet connection—sorry, no working from the local café. Most agents choose to work from home.
You choose and buy your own equipment
Contractors purchase and maintain their own phone, computer and any other equipment or services needed. Review our minimum technical requirements before making any purchases and save those receipts—business expenses may qualify for tax deductions. Some clients/programs have additional requirements so please review the requirements listed in each opportunity description carefully.
Speaking of taxes...
Independent contractors submit invoices for the services they provide. Since we are not an employer, we do not withhold taxes. A quick call to your accountant can help you understand what you need to do to report and pay the appropriate taxes on your earnings.
Health insurance and retirement planning
There are many ways contractors can get insurance coverage and save for retirement. Some agents are covered on their spouses’ plans. Others get coverage through their state's health insurance marketplace.
Supplementing retirement, disability or other income
Many contractors use their Liveops business for supplemental income. An accountant can help you understand any income limits that might apply to your situation so you can choose an opportunity that fits your needs.
A word about professionalism
You wouldn’t keep using a plumber who showed up late, was unprepared or just didn’t meet your expectations, right? Our clients feel the same way. Successful contractors take their business seriously, are at their best on every call and keep all communications professional.
Are you ready to be your own boss?
Now that you know what being your own boss is all about, let’s find an opportunity that fits your skills and schedule. Just close out of this guide to explore your options.
Or, if you're ready to jump right in and apply, click on the button below to see our current openings for agents.