Find answers to the most common questions about working with Liveops as an Independent Contractor Agent.
An independent contractor partners with Liveops under an Independent Contractor Agreement. They provide services to customers on behalf of Liveops clients. Independent contractors are not Liveops employees; instead, they work for themselves as small business owners and receive a 1099 form at the end of the year instead of a W2 form.
Learn more about being an independent agent in this video.
Once contracted with Liveops, agents can take calls for a wide variety of industries and customer needs, which vary with each opportunity. Review the agent opportunities pages to learn more about the call types available, and determine which best match your skill set. Once you’re an agent, you can expand your business by exploring additional opportunities that appeal to you.
Visit the eligibility page for a complete overview of the equipment required to provide services as an independent contractor within the Liveops network. Please note that Mac computers aren’t currently compatible.
As independent contractors, agents are responsible for their own expenses. All independent contractors invited to provide services for our clients must pay for and pass a background check. This is administered by a third party, Yardstik. The non-refundable fee for the background is paid by the applicant directly to YardStik.
We’ve been around since the early 2000s, and thousands of independently contracted agents have provided virtual teleservices from home through the Liveops network. You can see what people are saying on the Liveops Facebook Page, check out our Better Business Bureau Rating, or read our article on avoiding scams.
The application process, including the background check, can typically be completed within about a week, though timelines can occasionally take a bit longer.
Certification time varies for each opportunity, but most certification programs last about 2 weeks. Certification is part of new agent onboarding. Learn more about the onboarding process.
We hold information provided by all applicants on a secure server. By submitting an application with Liveops, you are consenting to allow Liveops to share your information with Yardstik for the sole purpose of conducting a background check. Liveops will not sell or share your personal information with third parties for any other purpose without your consent.
Check out the eligibility page for a full description of the equipment you’ll need to provide services as an independent contractor. Unfortunately, Mac computers are not compatible.
Independent agents providing services to Liveops’ clients must be 18 years of age or older.
Yes.
No. Independent agents can provide services from any location that meets the requirements of the opportunity they choose. That includes a quiet workspace without background noise, a wired computer connection, and the equipment outlined on the eligibility page. Liveops doesn’t provide office space, so agents are responsible for selecting and maintaining a work environment that supports their business needs.
Visit our eligibility page to see if you currently reside in a state where we are seeking applicants. This list is subject to change at any time, and the opportunities available in each state may vary.
Liveops only contracts agents located in our eligible states within the United States at this time.
You may transfer your home business to a new location, provided that it is located in a state where we are accepting new agents. Your new location must also meet Liveops’ phone and computer requirements.
If you are making a permanent or long-term move, you may transfer your home business to a new location and continue to provide services to Liveops’ clients, provided your move takes you to a city/state where we are accepting new agents. Your new location must also meet Liveops’ phone and computer requirements.
If your contract has lapsed, you will need to reapply to provide services to Liveops’ clients. Liveops does not contract with former independently contracted agents whose accounts were terminated due to breach of contract.
Since independent agents handle sensitive information from callers and serve as the “face” of the client’s brand, this background check is an important factor for our clients and is routine in the work-from-home industry. The background check is only required of independent agents who have been invited to provide services.
All information submitted through the Liveops application and third-party background check must be accurate, consistent, and able to be verified. You’ll also need to provide verifiable details about the location of your home-based business. In some cases, additional documentation may be requested, including your Social Security number, driver’s license, government-issued photo ID, passport, work visa, or a utility bill showing your current address.
Applicants must successfully complete a background check. Visit the eligibility page to learn more about factors that may prevent someone from passing. Certain healthcare programs may also include additional regulatory requirements, which require Liveops to confirm that independent contractors providing services on those programs aren’t listed on any exclusion lists.
The length of the background check varies by each applicant. On average, the background check takes between 1 to 3 business days, although in some cases it may take longer. You will receive notification via email from Liveops when the screening is complete.
As an independent contractor, you can provide services for as many or as few hours as your schedule allows. Time can be selected in blocks as short as 30 minutes, with each 30-minute interval considered a commit, so you can choose the schedule that works best for your business and your life.
There’s no minimum login requirement across the six-month contract period. However, extended inactivity may affect your performance statistics, which could influence whether Liveops renews your contract. Some individual programs may also have minimum call or commit requirements, based on client needs, to remain active. Program availability may vary depending on call volume.
Your business’s revenue depends on several factors, including your performance, the amount of service you provide, and the type of program you select. Some client programs pay a talk-time rate ranging from 25 to 34 cents per minute, while others offer that base rate plus commission incentives. Some opportunities are commission-only.
In some cases, sales incentives can significantly increase revenue potential, meaning stronger performance may lead to higher earnings. It’s also important to keep in mind that, as an independent contractor, you’re responsible for your own business expenses and may experience profit or loss. Liveops doesn’t guarantee earnings, and call volume can vary by program.
As an independent contractor, you’re paid for the services you complete. Independent agents submit invoices through an easy-to-use online system. Liveops issues payment twice per month on its regular vendor payment schedule, either by check or direct deposit, based on the agent’s preference. Payments cover services provided during the two weeks prior to the payment date, as long as invoices have been submitted.
Liveops doesn’t provide compensation for the certification or product knowledge completed during onboarding, but certification itself is offered at no cost. The more programs you certify to provide services for, the more opportunities you’ll have to generate revenue for your business.
At this time, Liveops does not charge a fee for certification courses.
An independent agent is a self-employed contractor who works under an Independent Contractor Agreement with Liveops to handle inbound or outbound calls for people seeking products or services from Liveops’ clients. Independent contractors aren’t employees of Liveops. Instead, you operate your own business while providing services through the Liveops network.
Yes, as an independent contractor, you will need a Tax Identification Number. If you are self-employed or have set up your business as a sole proprietorship, you may use your Social Security number for your Tax Identification Number. If your home business is a corporation, LLC, or partnership, you may use your Employer Identification Number (EIN). Tax law can vary greatly by state, so please check the requirements in your state. At year’s end, Liveops will provide a 1099 Form for your tax reporting purposes if the revenue your business earned meets the IRS minimum required for issuing this form.
Liveops contracts with independent agents individually. Each agent needs their own Tax Identification Number and works as their own boss.
Yes. As an independent contractor with Liveops, you’re free to pursue other work while providing services to Liveops’ clients. Many contractors maintain multiple sources of income, and Liveops understands that agents may also provide services for other organizations.
At the same time, Liveops works to ensure clients receive dependable, professional support. Independent agents are expected to honor the times they commit to providing services, and some client programs may include weekly service minimums to help ensure agents stay current on program knowledge.
As an independent contractor, you won’t receive benefits through Liveops, including pension, health insurance, disability coverage, or other fringe benefits. Each contractor is responsible for obtaining and maintaining their own insurance, including unemployment, workers’ compensation, and any other coverage needed to operate their business.
There’s no minimum login requirement during the six-month contract period. However, extended inactivity may impact your performance statistics and could affect whether Liveops chooses to renew your contract. Some individual programs may also include minimum call requirements to remain active.
An agent’s Independent Contractor Agreement will generally remain in place as long as its terms are met and no breach occurs. If the agreement is breached, Liveops may terminate the contract in accordance with its terms and at its discretion. Be sure to review the Independent Contractor Agreement carefully, as it includes examples of actions that may be considered a breach. Liveops also isn’t obligated to renew the agreement once the contract term ends.
Flexibility. Support. Earning potential. Join Liveops Nation and experience the freedom and autonomy of being self-employed! This means you can choose when, where, and how often to work!
