Onboarding begins as soon as you apply. Once Liveops receives your application, we will inform you of your eligibility. If you’re not eligible, it is likely due to your state of residence. Please refer to the list of states where we are currently accepting applications. If you are eligible, you will be on your way to becoming an Independent Contractor Agent with Liveops.

As a self-employed Independent Contractor Agent, you are responsible for all your business expenses, including office equipment such as a laptop or desktop computer. Utilizing current technology is essential for the success of any business. To set you up for success, we will help you test your computer’s specifications with a quick 5-minute test to ensure it meets the technology requirements needed to be compatible with both Liveops and client environments. This simple online technical check is supported by a secure third-party vendor, which will provide immediate feedback on compatibility. One more thing to keep in mind: some opportunities may have additional technology requirements, such as a specified operating system, a second monitor, and/or the installation of particular software. Don’t worry – we will outline the specifics for you when you reach this point in the process, and you can decide what is right for you and your business!

After we receive your application, we will send you an important document to sign: your Independent Contractor Agreement. This contract with Liveops is subject to renewal every six months. Please read it carefully before signing and note that your contract is contingent upon passing the background check in the next step.

The next step in becoming an Independent Contractor Agent with Liveops is agreeing to take and passing a background check. Liveops uses a secure and trusted third-party to perform background checks. There is a non-refundable $25.00 processing fee, which is paid directly to the third-party for your background check. Why do we conduct background checks? It’s a client requirement to make sure every applicant is qualified and ready for the opportunity ahead. Learn more about our background eligibility requirements.

After breezing through the background check, you’ll be asked to register with Openforce. Openforce is an invoicing and contractor management system that allows for the creation of your internal Liveops credentials as well as ensuring Liveops can process your invoices so you can get paid! Don’t forget this is a 1099 contractor opportunity so as part of your invoice enrollment, you will also complete a W9 form with Openforce.

The wait is over! Now that you have completed all the application steps, you are ready to receive your Welcome email and Okta credentials. Once you have your credentials, you will be able to sign in, check out MyLiveops, and explore MyOpportunities.

Some clients require Agents to complete additional steps to be eligible for their opportunities. This may include signing a Statement of Work or submitting an equipment deposit. Don’t worry—we’ll carefully walk you through these steps to ensure you’re set up for success.

This is where your journey as a Liveops Agent really begins. All Liveops independent contractor Agents are required to complete a certification course, specifically designed for the client with whom you’ve been matched. Certification is a combination of self-paced eLearning courses and live virtual classroom sessions designed to guide you through the tools and practices you’ll use every day. Certification can take a few hours or a few weeks to complete, depending on the client and how much investment you choose to put in. Certification is facilitated by our award-winning Agent Readiness Team. Before you get certified, we strongly recommend that you attend a Preparing for Success session. This live 90-minute session provides you with everything you need to know to get ready for Day 1 of certification. We’ll review certification expectations, walk you through downloading client tools, and ensure you have access to essential Liveops systems.

Congratulations, you made it to the big day! You’ve put in a lot of hard work, and now it’s finally time for you to shine. After completing the client certification, you’ll be fully equipped to start handling calls and earning money. We know those first call jitters are real, so we have an entire support system in place for your first week, along with on-demand resources that will help you navigate your first customer interactions.