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Frequently Asked Questions

What phone and computer do I need to work from home? What are the differences between contract opportunities and work-from-home jobs? How soon can I start making money from home? Find the answers to these questions and more below. 

 

Is this Legitimate?
LiveOps has over 20,000 independent agents who work at home. You can see what they have to say on the Meet Our Agents page or the LiveOps Agent Community Facebook page. You can also check out our Better Business Rating.

What are the calls like?     
LiveOps agents take calls for a wide variety of different programs and companies and the calls vary for each opportunity. We encourage you to review the Agent Opportunities pages to learn more about the different call types available, and then determine which one is the best match for your skill set. Once you are an agent, you can choose to expand your business by exploring additional opportunities that appeal to you. 

What kind of computer and telephone will I need? Can I use a MAC?    
Please visit the Phone and Computer Requirements page for full information about the equipment you will need to provide services on our platform. Unfortunately, MACs are not compatible with the LiveOps platform.

Does LiveOps charge contractor’s fees or fees to use their technology?     
No. At this time, LiveOps does not charge a contractor's fee and there is currently no charge to agents to use the LiveOps Virtual Call Center platform. However, all independent contractors invited to provide services for our clients must pass a background and credit check. This check is administered by a third party partner, First Advantage, who requires a non-refundable $65 for background and credit check services, to be paid by the applicant seeking the opportunity. Please keep in mind that the background and credit check fee paid to First Advantage is non-refundable.

How long does the application process take?     
The application process, including the background and credit check, can take a couple of weeks. 

How long does it take to complete certification?
The time it takes to complete certification varies for each opportunity, but most agents complete new agent onboarding within two weeks. We encourage you to review the Agent Opportunities for more detailed information.

Is the application process secure? What do you do with my personal information?    
We hold information provided by applicants on a secure server that our clients do not have access to. By submitting an application with LiveOps, you are consenting to allow LiveOps to share your information with First Advantage for the sole purpose of conducting a background check and credit screening. LiveOps will not sell or share your personal information to third parties for any other purpose without your consent. 

Is there an age requirement?     
Independent agents providing services to LiveOps clients must be 18 years of age or older.

Do I have to be a legal resident of the United States?     
Yes.

What states does LiveOps certify agents in?    
We are currently sourcing agents in the following states: Alabama, Arizona, Arkansas, Delaware, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Maine, Michigan, Minnesota, Mississippi, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Virginia, West Virginia, and Wyoming. This list is subject to change at any time and the opportunities available in each state may vary. 

Please note that providing false information about the state you plan to provide call center services from, or where you are actually providing services from, will result in termination of your Independent Contractor Agreement. 

Can I live in Canada or other countries? 
LiveOps only contracts with individuals or businesses located in the United States at this time. 

Can I work when I’m away from my home or office?  
No. The LiveOps call routing system requires that independent agents receive calls on their dedicated business line and cannot route calls to any other line.

What if I spend part of the year in a different location, such as a summer or winter home?
You may transfer your home business to a new location, provided that it is located in a state in which we are accepting new agents and continues to meet LiveOps' phone and computer requirements.

What if I move?    
If you are making a permanent or long-term move, you may transfer your home business to a new office and continue to provide services to LiveOps clients, provided your business is located in a state in which we are accepting new agents and continues to meet LiveOps' phone and computer requirements.

I am a former LiveOps independent agent. How do I reactivate my status?     
If your contract has lapsed, you will need to re-apply to provide services to LiveOps' clients. Please note, LiveOps does not contract with former LiveOps' agents whose accounts were terminated due to breach of contract. Any misleading, false, or inaccurate information provided in an agent’s application will result in the termination of the agent's Independent Contractor Agreement with LiveOps.

What information will I need to provide for the background and credit check?
All information provided on the LiveOps application and the First Advantage background check must be consistent and verifiable. You will be asked to provide verifiable information about where your home-based business is located. Your home-based business may be asked to provide additional information including, but not limited to, your Social Security card, driver’s license, government issued picture ID, passport, work visa, or utility bill that includes your current address.

Why does LiveOps require a credit and background check?     
Since independent agents handle sensitive information from callers and serves as the “face” of the client’s brand, this background check is an important factor for our clients, and is routine in the work-from-home industry. The background check is only required of independent agents who have been invited to provide services.

What will cause me to fail the background check?     
Applicants must pass both parts of the background and credit checks. The following information lists some of the reasons which may cause you to fail the background and credit check:

Credit History

  • If you have two or more civil judgments/tax liens (excluding divorce or dissolution of marriage) within the past five years, you will not pass.
  • If you have two or more bankruptcies, you will not pass.
  • If you have more than $10,000 in debt currently past due and/or in collections (excluding home mortgage foreclosure), you will not pass.
  • If you have placed a freeze on your credit file it will need to be removed before you place the order. If not, you will not pass.

Criminal History

  • Crimes found on the county, state, or federal level may cause you to not pass the background check.
  • Felony Records: If you have any records with dispositions of guilty, convicted, no contest / nolo contendere, adjudication withheld / deferred adjudication / probation before judgment (if currently under probation), pending, or outstanding warrant, or that have been negotiated down to a misdemeanor, you will not pass.
  • Misdemeanor Records: If you have 3 or more vehicular records with DUI, Reckless Driving or Hit/Run or 5 or more total misdemeanors, you will not pass. If you have any records involving theft, fraud, dishonesty, breach of trust, arson, or violent crimes with dispositions of guilty, convicted, no contest / nolo contendere, adjudication withheld / deferred adjudication / probation before judgment (if currently under probation), pending, or outstanding warrant, you will not pass.

Can I still become an independent agent if I have a low credit rating?     
A low credit rating will not automatically disqualify an applicant. Tip: Some agents run a free credit check available via the credit reporting bureaus prior to completing their application. If you choose to do this, please do not send it to LiveOps as it cannot take the place of the background and credit check that is part of the agent qualification process and conducted by the third party, First Advantage. 

How long does the background and credit check take to process?     
The length of the background and credit check varies by each applicant. On average the background and credit check portion of the application takes between 5-10 business days. You will receive notification via email from First Advantage when the screening has been completed.

Why do I have to pay for the background and credit check before I work? 
Unless otherwise noted within a specific opportunity, the background/credit check needs to be completed and passed before your agent account can be created. LiveOps understands your initial hesitation in paying money up front to work from home. However, due to the sensitive information that independents agents on the LiveOps platform handle every day, LiveOps clients require that independent agents pass a background and credit check to handle their calls. The fee is not paid to LiveOps, but to the third party background check provider, First Advantage. 

How many hours can I work? Do you require a minimum number of hours or calls?    
As an independent contractor, you can provide services as many or as few hours as your schedule permits. You can schedule your time on the platform in blocks as small as 30 minutes, and choose times that work best for your business. 

While there is no minimum login requirement for the six-month contract period, inactivity may affect your performance statistics, which could in turn result in LiveOps choosing not to renew your contract. Some individual programs, at the Clients’ request, have minimum call or hour requirements to remain active on their program.

How much can I make providing services for LiveOps Clients?     
Your business’ revenue is completely dependent upon your performance and the volume of service you provide, as well as the type of program that you choose to participate in. Some of our clients pay a straight talk-time rate, generally 25 cents per minute of talk time, some pay a base rate in addition to a bonus for commission, and some programs pay entirely on commission. Sales incentives can dramatically increase revenue for your home business, so the better service you provide, the greater your revenue potential.

How do your clients pay me? How often?     
Independent agents are responsible for submitting invoices for their services using an easy-to-use online system. LiveOps pays submitted invoices by either check or direct deposit (it is the agent’s choice), twice per month in accordance with a regular schedule it pays all vendors. The fees paid cover services provided in the two weeks prior to the payment date, if submitted.

Will I be paid for the time I spend certifying for programs?     
LiveOps does not compensate independent agents for the certification and product knowledge they attain. However, the more programs you certify to provide services for, the more opportunities you will have to generate revenue for your business.

Do you charge a fee for your certification courses?
At this time, LiveOps does not charge a fee for certification courses. 

What is an independent agent?     
An independent agent is an independent contractor that contracts with LiveOps under an Independent Contractor Agreement to receive or place calls to or from people requesting products or services from LiveOps' clients.

What if I need help once I’m an independent agent?     
Independent agents on our platform have access to presentations and support materials, as well as access to conference calls held by our Program Specialists or other staff. If you need additional support, you can send messages through our internal PostBox messaging system or Live Chat, which are available in your agent account. Independent agents also share information with one another via forums on the LiveOps platform, covering topics ranging from how to decorate your home office to how to generate additional revenue for your business. Please note that LiveOps does not provide technical support. As an independent agent you are responsible for maintaining your own phone and computer equipment.

Will I need a Tax Identification Number?     
Yes, as an independent contractor you will need a Tax Identification Number. If you are self-employed or have set up your business as a sole proprietorship, you may use your social security number for your Tax Identification Number. If your home business is a corporation, LLC, or partnership, you may use your Employer Identification Number (EIN). Tax law can vary greatly by state, so please check the requirements in your state. At year end, LiveOps will provide a 1099 Form for your tax reporting purposes if the revenues your business has earned meet the IRS minimum required for issuing such a form.

Can independent agents sub-contract or use the same EIN number?
LiveOps contracts with independent agents individually. Each agent needs their own Tax Identification Number and works as their own boss. 

Can I work for someone else while I provide services for LiveOps clients?     
As an independent contractor, you have the freedom to pursue other work while providing services to LiveOps' clients. Our goal is to provide our clients with access to reliable, professional independent agents. Independent agents are expected to honor the times they agree to provide services to clients and some clients may have a weekly service minimum to help ensure that agents are current on their call knowledge.

If I’m unable to take calls for an extended period, will I lose my status?     
While there is no minimum login requirement for the six-month contract period, inactivity may affect your performance statistics and could lead to LiveOps not renewing your contract. Some individual programs have minimum call requirements to remain active on their program.

Can LiveOps terminate my contract?     
An agent's Independent Contractor Agreement will not be terminated by LiveOps provided the terms of the Agreement are fulfilled and the contract is not breached. If an independent agent breaches the terms of the Independent Contractor Agreement, LiveOps can terminate the contract in its sole discretion. LiveOps is not obligated to renew the Independent Contractor's Agreement when the contract term ends.

 

“I needed to quickly find a way to supplement my Social Security Disability income, and the flexibility and pay of being a LiveOps independent agent afforded me was truly a lifesaver. I am now able to pay my bills and also treat myself to other items and services.”

Jean
Independent agent since 2013

“As an independent agent, I normally work between 20 and 30 hours per week and even throw in a Saturday morning from time to time if I'm looking to make some extra income.”

Jill
Independent licensed insurance agent from Indiana

“LiveOps provides us with all [the] tools for certification and education of client products within LiveOps University, resources on product information, [and opportunities] for agents to share ideas and successes with other agents. Great management and tools to help your business succeed.”

Pamela
Independent agent since 2008

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