Taxes are stressful and when you can help ease that stress for a single mom or a retired vet, it’s the most rewarding feeling there is.Christy is one of the amazing customer support agents helping people who have questions while using desktop software to complete their taxes.
“My favorite calls are the customers that are frustrated and ready to give up. I love making their day better and helping them feel confident about getting their taxes done. Getting their issue resolved is great, but it’s the customer service with a positive and patient attitude that the customer remembers.
[This client] has always been my favorite software company. As a bookkeeper and tax advisor, I have always received excellent assistance and top-notch customer service from [their customer support line]. To now be a part of that environment makes my heart smile.”
Advice for new agents
“At first, it will be like information overload! Overwhelming to say the least. But … If you have an issue, one of us has had that issue already and will gladly walk you through it. You’re not alone!
Hearing the relief and sometimes pure joy in your customer’s voice when you resolve their issue is more than worth it. It’s not about tech support, it’s about customer support. Taxes are stressful and when you can help ease that stress for a single mom or a retired vet, it’s the most rewarding feeling there is.”