Work from home: Healthcare support agents needed | Join Liveops

Healthcare

Work from home: Healthcare industry

Contracting with Liveops as an independent work-from-home healthcare resource agent is best for people who want to commit 30 or more hours per week to their home business. Previous customer-focused experience in a health care, social work or outreach setting and phone support or call center experience are strongly recommended.

Build relationships and make a difference in people’s lives.

Healthcare resource agents typically provide remote support to people within the healthcare system, such as patients taking a prescription medication. Through patience and understanding, you can build a relationship with each person, enabling you to serve as a resource and advocate for them.

Do you have the empathy and compassion to be an amazing healthcare resource specialist?

The key to being an amazing healthcare resource specialist is your ability to build relationships with people. This will help you understand and respond to their individual needs and concerns.

  • Do you have excellent listening and communication skills, and the ability to easily make a connection with others?

  • Have you been successful in roles that require empathy and compassion, preferably in a health care, social service, or community outreach setting?

  • Do you have at least one year of experience in a customer-focused role and some experience with phone support or call center work?

  • Are you able to learn and used multiple systems, customized software and applications?

  • Do you have flawless data entry skills, with strong attention to detail and accuracy?

What are healthcare resource calls like?

Remote support can include taking calls from patients, making outreach/follow-up calls, and updating records. You might be helping patients navigate insurance or pharmacy protocols, connecting them with resources, or listening to their questions and concerns.

For some programs,  you will have the opportunity to build relationships with assigned patients through regular phone contact and personalized follow up. These calls require a lot of patience and compassion, but can provide a rewarding opportunity for people who enjoy helping others and can commit to building the expertise needed to provide amazing service.