Work from home: Payroll support agents needed | Join Liveops

Payroll support

Work from home:  Payroll support

Contracting with Liveops as an independent work-from-home payroll support agent is great for people with a combination of payroll and customer service experience who want to work at least 10 hours per week.

Liveops payroll support agents simply love what they do!

This is a great opportunity to turn your customer service, payroll or administrative skills into an independent business that helps people submit timesheets and resolve payroll issues. Independent agents who contract to provide payroll support love these calls. Who wouldn’t want to be the person who helps someone get paid?

Do you love helping people and have great payroll or administrative skills?

This is a great opportunity for people who enjoy helping others and have the skills to navigate the sometimes tricky world of payroll administration.

  • Are you an active listener with excellent communication skills and the ability to provide friendly, patient, and professional customer service on every call?

  • Do you love solving problems and using empathy and compassion to help callers even if they are upset?

  • Can you carry on a conversation while staying focused on what needs to happen next?

  • Do you have strong data-entry skills with a focus on attention to detail and accuracy?

  • Are you able to learn and use customized software and applications?

What are payroll support calls like?

People need payroll support for a variety of reasons. Some call to inquire about timesheets. Others call for assistance with W-4 verifications or enrollment paperwork. These calls are unscripted and rely heavily on your communication skills and ability to connect with people.

During the call, you will use your problem-solving skills to quickly determine the caller’s needs, identify a solution using a variety of resources, and clearly convey the correct information to help the caller.