Remote Work-From-Home Call Center Agents - Independent Contractor

Are you an entrepreneur, motivated by the freedom to choose? Do you yearn for the ability to balance your busy life? Has your experience shown you these things cannot be found within the constraints of the traditional job market and workplace?   

Liveops is seeking work-from-home, self-employed Independent Contractors (ICs) to provide remote virtual teleservices to Liveops’ portfolio of clients.  This portfolio is a collection of well-known brands spanning Retail, Healthcare, Insurance, Energy and Tax Software.  Liveops has best in class, remote work from home self-employed opportunities that offer this freedom and flexibility.  Real opportunities to build a business on your terms, at home.  

As an Independent Contractor (IC) - you’re your own boss and you: 

• Have the freedom, flexibility & autonomy to choose when and to whom you provide support services
• Set your own schedule
• Are responsible for providing a distraction free, home office 

ICs remotely handle inbound/outbound customer calls during which they assess the caller’s needs and creatively solve problems providing sound solutions. 

Successful ICs have:  

• Minimum 1 year phone based, customer support experience
• Computer skills, with the ability to:
  • navigate multiple systems, programs & windows 
  • simultaneously document call notes & customer interactions 
  • build upon current tech skill set when required 
• Strong verbal and written skills, fluent in English The ability to sit for long periods of time 
• Patience & empathy
• The commitment to provide services independently with little to no supervision.   

Compensation Structure for Independent Contractors:

As a small business owner, providing remote customer support, you will submit invoices and receive payment for completed services.  Client opportunities offer varying pay structures, based on productive time spent assisting customers and may offer performance-based pay and/or other incentives. Most programs pay for talk time based on actual seconds. Actual earnings vary. 

ICs are self-employed 1099 Independent Contractors.  As such, IC are responsible for paying their own taxes and expenses. 

Hours:

ICs choose their own schedule by self-scheduling 30-minute blocks of time, during which they commit to handle call volume & provide customer support.

Computer Requirements:

Please review the Liveops basic technology requirements by clicking here

• Some clients may require additional security measures, technology & equipment beyond basic requirements
• A PC is required. Macs or Chromebooks are not currently supported

 How To Become An IC:

1. An IC must live permanently in & provide services from one of the following states:

• AK, AL, AZ, DE, FL, GA, IA, ID, IN, KS, KY, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NM, NV, OH, OK, PA, RI, SC, SD, TN, TX, VA, WV, WY

2. Complete the application process, including a basic technology requirements check

3. Complete the onboarding process including:

• Sign an Independent Contractor Agreement (ICA)
• Pass an identity verification and background check.
  • The background check requires a non-refundable $25 processing fee paid directly to the background check vendor. 
  • View background requirements here
  • Set up direct deposit for invoicing
  • Login agent account with Okta.

4. Select a client

5. Complete the chosen client specific certification, satisfactorily completing all milestones in a timely fashion

 Important Notes:

• Some client opportunities may have additional requirements, including expanded client-specific certification.  

• Some client programs may require ICs to provide services above-posted minimum standards to maintain eligibility.  

• Successful ICs ensure the programs and clients they seek to support are aligned with their availability and commitments. Be sure to read the client summary carefully before committing to a client program.