Everyone can be an athlete at Liveops.

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Online interview - Interview

Nike looks for Agent Athletes who:

  1. Are passionate about Nike and athletics.
  2. Desire to thrive & solve customer problems using the “Athlete Culture” of:
    • Healthy competition
    • Continual growth
    • Challenge
    • Teamwork

Successful Agent Athletes will have the following:

  • Customer service & chat experience a plus.
  • Ability to empathize with customer needs & seek solutions.
  • Comfort managing multiple priorities and tasks simultaneously.
  • Computer proficiency.
  • Comfort communicating with customers in writing.
  • Charisma to connect with customers & connect customers to the brand.

Application Process:

  1. Complete an application, which includes passing a background check.**
  2. Sign an Independent Contractor Agreement.
  3. Fill out and complete a W-9 form.

Certification Process:

Nike requires that every Agent Athlete complete an Athlete readiness certification class. Liveops provides this certification for FREE. This certification:

s-l1600Takes 3 weeks to complete

s-l1600Is a combination of self-paced eLearning and live virtual classroom learning sessions

s-l1600Is facilitated by a Liveops agent readiness team, who are committed to your success

About this opportunity

Earning Potential

This opportunity pays for your productive time spent interacting, assisting and resolving customer issues. Agent Athletes may also receive performance-based pay or other incentives.

Actual earnings may vary depending on opportunity, chat volume and other factors.*

Hours:

Independent Contractor Agent Athletes choose their own schedule, in 30-minute blocks.

Nike hours of operation are:
7 days a week from 8am-6pm ET.

Nike requests a minimum of 16.5 hours a week to remain active.

Great If You:

  • Have a nurturing, empathetic, and patient demeanor
  • Are passionate about providing excellent customer service that builds lasting brand loyalty
  • Are a calm, confident multitasker able to quickly put people at ease
  • Display a friendly, professional persona on the phone, via email and over webcam
  • Show an aptitude for computer software, with the ability to learn new systems quickly
  • Have a strong desire to follow a problem through to a solution
  • Can be self-sufficient and autonomous in a remote setting
  • Enjoy the freedom of being your own boss
  • Speak Spanish. Bi-Lingual opportunities available

Technical Requirements:

  • Two monitors of 19’ or larger (laptop/desktop with 1 additional monitor)
  • Minimum CPU Intel Core i5 or greater, or equivalent; 1.6Ghz Dual Core CPU
  • Windows 10. Select clients MAY support the use of Windows 11.  (Apple/Mac and Chrome are not compatible)
  • Minimum download speed of 15.0 Mbps or faster
  • Minimum upload speed of 3.0 Mbps or faster
  • Anti-Virus installed and up to date

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