Before You Apply
What do you really need to get started?
Once accepted as an independent agent, there are a few things that you need to start working online with Liveops:
- A quiet place to work online. It’s critical to prevent background noise on calls by choosing a distraction-free area where callers can’t hear any sounds such as kids, barking dogs, traffic, doorbells, TVs, radios, etc.
- A corded telephone
- A corded headset compatible with this telephone
- A dedicated landline with telephone service
- A computer with a wired connection to the internet
While most independent agents choose to work from home, you can choose to work from any location that meets the requirements for the opportunity you select.
Important: Liveops does not provide any equipment or technical support for your home-based business. As an independent contractor, you must maintain your own computer, software, telephone, telephone service, and internet connection in compliance with our client requirements.
Telephone and headset requirements
Your work-from-home business will need a dedicated landline telephone that is separate from any home phone line you use for personal calls. This dedicated landline telephone should only be used for providing services to Liveops clients.
To set this up for your home-based business you will need:
- A corded telephone (no wireless phones or cellular phones). Your phone does not need to be fancy as long as it is corded and can be plugged directly into a wall phone jack and has a place to plug in a headset. Many agents use a basic landline phone.
- A corded headset that is compatible with, and plugs directly into, your corded phone. Some agents purchase a corded headset phone in lieu of a separate phone and headset.
Your corded landline telephone should have plain old telephone service (POTS) from either:
- Your local telephone company
- Digital telephone service from AT&T Uverse, Verizon FIOS, Comcast Digital Voice, Cox Communications, Time Warner Cable, or similar.
All features, including call waiting and voicemail, must be disabled. You will not need long distance service to connect with callers. Some agents choose to use long distance service to dial into the virtual classroom learning sessions for certification instead of connecting via computer and VOIP (phone service over the internet), but this is not required.
Important: Liveops and our clients do not allow VOIP (voice-over IP) phone services (such as Skype, Vonage and Magic Jack), cellular phones, or satellite phones.
Minimum computer requirements
Your work-from-home business will need a personal desktop computer or laptop that meets the following requirements and is connected to the internet via a cable connected to your DSL or Cable Modem (NO wireless connectivity):
- Processor: 1 GHz Intel Pentium P4 processor or better
- Memory: 1 GB of RAM Memory or more
- Operating System: Must be one of the following:
- Windows Vista Professional Edition
- Windows 7
- Windows 8
- Windows 10 (Please note that Windows 10 is not compatible with all Liveops clients. Review the opportunity description for specific program requirements.)
- Browser: Internet Explorer 11 or Firefox (latest version)
- Java: Java 8.121
- Monitor: Capable of displaying at least 1024 X 768 pixels
- Sound: Must have a sound card installed and be equipped with speakers or headphones. Sound cards are often included in computers and are needed to allow you to hear audio.
- USB Headset: a headset that plugs into your computer may be used during conference calls and/or certification sessions.
Important: Some clients and opportunities may have additional computer requirements such as different operating system requirements, a second monitor, or the ability to use client-specific software. If you are interested in providing services to these clients as an opportunity to make more money for your home-based business, you will be able to review the additional computer requirements during the application process. Requirements are subject to change at Liveops’ sole discretion.
Computer & virus protection
It is strongly recommended that you configure your computer system in accordance with Microsoft’s recommendations as outlined on their Protect Your PC website. These steps include:
- Enable and configure the Windows Update module to update automatically
- Enable Windows standard firewall
- Install Anti-Virus software and configure it to automatically update
- Install Adware software to protect from spyware, malware, etc.
Your internet connection should be via a DSL or cable modem connected to the internet.
Your computer needs to be physically connected to the modem by a cable. Wireless connectivity, such as connectivity via a wireless router, is not acceptable.
Important: Dial-up internet service is not supported. You must be using a high-speed internet connection.
Frequently asked questions
Is this legitimate?
What are the calls like?
Liveops agents take calls for a wide variety of industries and customer needs, which vary with each opportunity. Review the Agent Opportunities pages to learn more about the call types available, and determine which best match your skill set. Once you’re an agent, you can expand your business by exploring additional opportunities that appeal to you.
What kind of computer and telephone will I need? Can I use a Mac?
Please visit the Phone and Computer Requirements page for a full description of the equipment you need to provide services as a Liveops independent agent. Unfortunately, Macintosh computers are not compatible.
Does Liveops charge contractor fees?
No. At this time, Liveops does not charge a contractor’s fee. However, all independent contractors invited to provide services for our clients must pass a background and credit check. This is administered by a third party, Checkr, which requires a non-refundable $60 for background and credit check services, to be paid by the applicant seeking the opportunity. This background and credit check fee paid to Checkr is non-refundable.
How long does the application process take?
The application process, including the background and credit check, typically takes a couple of weeks.
How long does it take to complete certification?
Certification time varies for each opportunity, but most agents complete new agent onboarding within two weeks. Review the Agent Opportunities page for more details.
Is the application process secure? What do you do with my personal information?
We hold information provided by applicants on a secure server that our clients do not have access to. By submitting an application with Liveops, you are consenting to allow Liveops to share your information with Checkr for the sole purpose of conducting a background check and credit screening. Liveops will not sell or share your personal information with third parties for any other purpose without your consent.
Is there an age requirement?
Independent agents providing services to Liveops clients must be 18 years of age or older.
Do I have to be a legal resident of the United States?
Do I have to work from my home?
No. Independent agents can work from any location that meets the requirements for the opportunity they select. This includes a quiet location with no background noise, a corded phone, corded headset, and wired computer connection. Liveops does not provide office space for independent agents. Agents are responsible for choosing and maintaining a location that meets their business requirements.
From what states does Liveops source agents?
We are currently sourcing independent contractors and IBOs in the following states: Alabama, Arizona, Arkansas, Delaware, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Maine, Michigan, Minnesota, Mississippi, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Virginia, West Virginia, and Wyoming, as well as in Washington D.C. This list is subject to change at any time and the opportunities available in each state may vary.
Please note that providing false information about the state you plan to provide call center services from, or where you are actually providing services from, will result in termination of your Independent Contractor Agreement.
Can I live in Canada or other countries?
Liveops only contracts with individuals or businesses located in the United States at this time.
Can I work when I’m away from my home or office?
No. The Liveops call routing system requires that independent agents receive calls on their dedicated business line and cannot route calls to any other line.
What if I spend part of the year in a different location, such as a summer or winter home?
You may transfer your home business to a new location, provided that it is located in a state where we are accepting new agents. Your new location must also meet Liveops’ phone and computer requirements.
What if I move?
If you are making a permanent or long-term move, you may transfer your home business to a new location and continue to provide services to Liveops clients, provided your new business is located in a state where we are accepting new agents and continues to meet Liveops’ phone and computer requirements.
I am a former Liveops independent agent. How do I reactivate my status?
If your contract has lapsed, you will need to reapply to provide services to Liveops’ clients. Liveops does not contract with former Liveops’ agents whose accounts were terminated due to breach of contract. Any misleading, false, or inaccurate information provided in an agent’s application will result in the termination of the agent’s Independent Contractor Agreement with Liveops.
What information will I need to provide for the background and credit check?
All information provided on the Liveops application and the Checkr background check must be consistent and verifiable. You will be asked to provide verifiable information about where your home-based business is located. Your home-based business might be asked to provide additional information including, but not limited to, your Social Security card, driver’s license, government-issued picture ID, passport, work visa, or a utility bill that includes your current address.
Why does Liveops require a credit and background check?
Since independent agents handle sensitive information from callers and serve as the “face” of the client’s brand, this background check is an important factor for our clients, and is routine in the work-from-home industry. The background check is only required of independent agents who have been invited to provide services and the non-refundable fee is paid by the applicant.
What will cause me to fail the background check?
Applicants must pass both the background and credit checks. The following information lists some of the reasons that might cause you to fail the background and credit check:
- If you have two or more civil judgments/tax liens (excluding divorce or dissolution of marriage) within the past five years, you will not pass.
- If you have two or more bankruptcies, you will not pass.
- If you have debt that is past due or in collections totaling more than $10,000 (excluding home mortgage foreclosure), you will not pass.
- If you have placed a freeze or fraud alert on your credit file it will need to be removed before you place the order. If not, you will not pass.
- Crimes found on the county, state, or federal level might cause you to not pass the background check.
Felony records: If you have any records with dispositions of guilty, convicted, no contest/nolo contendere, adjudication withheld/deferred adjudication/probation before judgment (if currently under probation), pending, or outstanding warrant, or that have been negotiated down to a misdemeanor, you will not pass.
- Misdemeanor records: If you have three or more vehicular records with DUI, reckless driving or hit/run, or five or more total misdemeanors, you will not pass. If you have any records involving theft, fraud, dishonesty, breach of trust, arson, or violent crimes with dispositions of guilty, convicted, no contest/nolo contendere, adjudication withheld/deferred adjudication/probation before judgment (if currently under probation), pending, or outstanding warrant, you will not pass.
Can I still become an independent agent if I have a low credit rating?
A low credit rating will not automatically disqualify an applicant. Some agents run a free credit check available via the credit reporting bureaus prior to completing their application. If you choose to do this, please do not send it to Liveops, as it cannot take the place of the background and credit check that is part of the agent qualification process, which is conducted by Checkr.
How long does the background and credit check take to process?
The length of the background and credit check varies by each applicant. On average, the background and credit check portion of the application takes between five and 10 business days. You will receive notification via email from Checkr when the screening is complete.
Why do I have to pay for the background and credit check before I work?
Unless otherwise noted within a specific opportunity, the background/credit check needs to be completed and passed before your agent account can be created. Liveops understands your initial hesitation in paying money up front to work from home. However, due to the sensitive information that independents agents handle every day, Liveops clients require that independent agents pass a background and credit check to handle their calls. The non-refundable fee is not paid to Liveops, but to the third party background check provider, Checkr.
How many hours can I work? Do you require a minimum number of hours or calls?
As an independent contractor, you can provide services during as many or as few hours as your schedule permits. You can schedule your time in blocks as small as 30 minutes, and choose times that work best for your business and life.
While there is no minimum login requirement for the six-month contract period, inactivity might affect your performance statistics, which could in turn result in Liveops choosing not to renew your contract. Some individual programs, at the client’s request, have minimum call or hour requirements to remain active in their program.
How much can I make providing services for Liveops Clients?
Your business’ revenue is completely dependent upon your performance and the volume of service you provide, as well as the type of program that you choose. Some of our clients pay a straight talk-time rate, generally 25 cents per minute of talk time, and some pay a base rate plus a bonus for commission. Some programs pay entirely on commission. Sales incentives can dramatically increase revenue for your home business, so the better service you provide, the greater your revenue potential.
How do your clients pay me? How often?
Independent agents are responsible for submitting invoices for their services with an easy-to-use online system. Liveops pays submitted invoices by either check or direct deposit (it is the agent’s choice), twice per month in accordance with a regular schedule it pays all vendors. The fees paid cover services provided in the two weeks prior to the payment date, if submitted.
Will I be paid for the time I spend certifying for programs?
Liveops does not compensate independent agents for the certification and product knowledge they attain. However, the more programs you certify to provide services for, the more opportunities you will have to generate revenue for your business.
Do you charge a fee for your certification courses?
At this time, Liveops does not charge a fee for certification courses.
What is an independent agent?
An independent agent is an independent contractor that contracts with Liveops under an Independent Contractor Agreement to receive or place calls to or from people requesting products or services from Liveops’ clients.
What if I need help once I’m an independent agent?
Independent agents have access to presentations, support materials, and conference calls held by our Program Specialists. If you need additional support, you can send messages through an internal messaging system or via live chat, which are available through your agent account. Independent agents also share information with each other via forums, with topics ranging from how to decorate your home office to how to generate additional revenue for your business. As an independent agent, you are responsible for maintaining your own phone and computer equipment.
Will I need a Tax Identification Number?
Yes, as an independent contractor you will need a Tax Identification Number. If you are self-employed or have set up your business as a sole proprietorship, you may use your social security number for your Tax Identification Number. If your home business is a corporation, LLC, or partnership, you may use your Employer Identification Number (EIN). Tax law can vary greatly by state, so please check the requirements in your state. At year end, Liveops will provide a 1099 Form for your tax reporting purposes if the revenue your business earned meets the IRS minimum required for issuing this form.
Can independent agents sub-contract or use the same EIN number?
Liveops contracts with independent agents individually. Each agent needs their own Tax Identification Number and works as their own boss.
Can I work for someone else while I provide services for Liveops clients?
As an independent contractor, you have the freedom to pursue other work while providing services to Liveops’ clients. Our goal is to provide our clients with access to reliable, professional independent agents. Independent agents are expected to honor the times they agree to provide services to clients and some clients might have a weekly service minimum to help ensure that agents are current on their call knowledge.
If I’m unable to take calls for an extended period, will I lose my status?
While there is no minimum login requirement for the six-month contract period, inactivity might affect your performance statistics and could lead to Liveops not renewing your contract. Some individual programs have minimum call requirements to remain active on their program.
Can Liveops terminate my contract?
An agent’s Independent Contractor Agreement will not be terminated by Liveops provided the terms of the agreement are fulfilled and the contract is not breached. If an independent agent breaches the terms of the Independent Contractor Agreement, Liveops can terminate the contract in its sole discretion. Liveops is not obligated to renew the Independent Contractor Agreement when the contract term ends.