Before You Apply

What do you really need to get started?

Before you begin the application process, you’ll want to think about your home office and ensure its properly equipped to launch your new business. Your home office should be a quiet, distraction-free space where you can work comfortably, without a lot of background noise like children, barking dogs, traffic, doorbells, TVs and radios.

You’ll also want to review the technology requirements to be sure your computer hardware and specifications will fully support the needs of the clients your new business will be servicing.

For USB Headset Connectivity

  • A corded, USB headset that is compatible with your computer
  • For USB headset programs, the client(s) will route calls directly to your computer using provided software.

For Digital Phone Connectivity

Connecting through your local Internet Service Provider (ISP) will be the quickest, most affordable way to setup your phone line service. This process is as simple as plugging your phone cord into the back of your modem (instead of that pesky wall jack that’s always in a different room!). This phone line should be dedicated to business use only, to avoid interruption from personal phone calls.

The process only takes 2 steps and is much easier than it may sound!

  1. Call your local ISP and ask for a digital phone line to be added to your current service (this can be done for a nominal fee). Ask your provider to REMOVE any features from this phone line (this includes call waiting, voicemail, call forwarding, etc.)
  2. Plug your phone cord into your modem and your headset into the phone (see image below for an example).

Minimum computer requirements

Your work-from-home business will need a personal desktop computer or laptop that meets a minimum set of requirements.

Keep in mind that some Opportunities have additional computer requirements. If you are interested in providing services to these clients, you will be able to review the additional computer requirements during the application process.

Internet Wired internet connection connected to your DSL or Cable Modem (No WiFi connectivity)
Processor 3 GHz Intel Pentium P4 processor or better
Memory 4 GB of RAM or better
Operating System Windows 10 or better
Browser Google Chrome (latest version) or Internet Explorer 11
Monitor Capable of displaying at least 1024 X 768 pixels
Sound Must have a sound card installed and be equipped with speakers or headphones.

Computer & Virus Protection

We strongly recommended you configure your computer system based on Microsoft’s tips for ensuring computer safety and security.

  1. Enable and configure the Windows Update module to update automatically
  2. Enable Windows standard firewall
  3. Install Anti-Virus software and configure it to automatically update
  4. Install Adware software to protect from spyware, malware, etc.

Frequently asked questions

Most popular

Is this legitimate?

Liveops has thousands of independent agents who work at home. Read what they have to say on the Liveops Nation agent community Facebook page, or check out our Better Business Rating.

Read our article on avoiding scams.

What are the calls like?

Liveops agents take calls for a wide variety of industries and customer needs, which vary with each opportunity. Review the Agent Opportunities pages to learn more about the call types available, and determine which best match your skill set. Once you’re an agent, you can expand your business by exploring additional opportunities that appeal to you.

What kind of computer and telephone will I need? Can I use a Mac?

Please visit the Phone and Computer Requirements page for a full description of the equipment you need to provide services as a Liveops independent agent. Unfortunately, Macintosh computers are not compatible.

Does Liveops charge contractor fees?

No. At this time, Liveops does not charge a contractor’s fee. However, all independent contractors invited to provide services for our clients must pass a background and credit check. This is administered by a third party, Checkr, which requires a non-refundable $45 for background and credit check services, to be paid by the applicant seeking the opportunity. This background and credit check fee paid to Checkr is non-refundable.

Application process, age and residency

How long does the application process take?

The application process, including the background and credit check, typically takes a couple of weeks.

How long does it take to complete certification?

Certification time varies for each opportunity, but most agents complete new agent onboarding within two weeks. Review the Agent Opportunities page for more details.

Is the application process secure? What do you do with my personal information?

We hold information provided by applicants on a secure server that our clients do not have access to. By submitting an application with Liveops, you are consenting to allow Liveops to share your information with Checkr for the sole purpose of conducting a background check and credit screening. Liveops will not sell or share your personal information with third parties for any other purpose without your consent.

Is there an age requirement?

Independent agents providing services to Liveops clients must be 18 years of age or older.

Do I have to be a legal resident of the United States?

Yes.

Do I have to work from my home?

No. Independent agents can work from any location that meets the requirements for the opportunity they select. This includes a quiet location with no background noise, a corded phone, corded headset, and wired computer connection. Liveops does not provide office space for independent agents. Agents are responsible for choosing and maintaining a location that meets their business requirements.

From what states does Liveops source agents?

We are currently looking for independent contractors and IBOs in the following states:

Alabama
Montana
Arizona
Nebraska
Arkansas
Nevada
Delaware
New Mexico
Florida
North Carolina
Georgia
North Dakota
Idaho
Ohio
Illinois
Oklahoma
Indiana
Pennsylvania
Iowa
Rhode Island
Kansas
South Carolina
Kentucky
South Dakota
Maine
Tennessee
Maryland
Texas
Michigan
Virginia
Minnesota
West Virginia
Mississippi
Wyoming
Missouri
Washington, D.C.

This list is subject to change at any time and the opportunities available in each state may vary.

Please note that providing false information about the state you plan to provide call center services from, or where you are actually providing services from, will result in termination of your Independent Contractor Agreement.

Can I live in Canada or other countries?

Liveops only contracts with individuals or businesses located in the United States at this time.

Can I work when I’m away from my home or office?

No. The Liveops call routing system requires that independent agents receive calls on their dedicated business line and cannot route calls to any other line.

What if I spend part of the year in a different location, such as a summer or winter home?

You may transfer your home business to a new location, provided that it is located in a state where we are accepting new agents. Your new location must also meet Liveops’ phone and computer requirements.

What if I move?

If you are making a permanent or long-term move, you may transfer your home business to a new location and continue to provide services to Liveops clients, provided your new business is located in a state where we are accepting new agents and continues to meet Liveops’ phone and computer requirements.

I am a former Liveops independent agent. How do I reactivate my status?

If your contract has lapsed, you will need to reapply to provide services to Liveops’ clients. Liveops does not contract with former Liveops’ agents whose accounts were terminated due to breach of contract. Any misleading, false, or inaccurate information provided in an agent’s application will result in the termination of the agent’s Independent Contractor Agreement with Liveops.

Background & credit check

What information will I need to provide for the background and credit check?

All information provided on the Liveops application and the 3rd party background check must be consistent and verifiable. You will be asked to provide verifiable information about where your home-based business is located. Your home-based business might be asked to provide additional information including, but not limited to, your Social Security card, driver’s license, government-issued picture ID, passport, work visa, or a utility bill that includes your current address.

Why does Liveops require a credit and background check?

Since independent agents handle sensitive information from callers and serve as the “face” of the client’s brand, this background check is an important factor for our clients, and is routine in the work-from-home industry. The background check is only required of independent agents who have been invited to provide services.

What will cause me to fail the background check?

Applicants must pass both the background and credit checks. The following information lists some of the reasons that might cause you to fail the background and credit check:

Credit History

  • If you have two or more civil judgments/tax liens (excluding divorce or dissolution of marriage) within the past five years, you will not pass.
  • If you have two or more bankruptcies, you will not pass.
  • If you have debt that is past due or in collections totaling more than $10,000 (excluding home mortgage foreclosure), you will not pass.
  • If you have placed a freeze or fraud alert on your credit file it will need to be removed before you place the order. If not, you will not pass.

Criminal History

  • Crimes found on the county, state, or federal level might cause you to not pass the background check.
    Felony records: If you have any records with dispositions of guilty, convicted, no contest/nolo contendere, adjudication withheld/deferred adjudication/probation before judgment (if currently under probation), pending, or outstanding warrant, or that have been negotiated down to a misdemeanor, you will not pass.
  • Misdemeanor records: If you have three or more vehicular records with DUI, reckless driving or hit/run, or five or more total misdemeanors, you will not pass. If you have any records involving theft, fraud, dishonesty, breach of trust, arson, or violent crimes with dispositions of guilty, convicted, no contest/nolo contendere, adjudication withheld/deferred adjudication/probation before judgment (if currently under probation), pending, or outstanding warrant, you will not pass.

Can I still become an independent agent if I have a low credit rating?

A low credit rating will not automatically disqualify an applicant. Some agents run a free credit check available via the credit reporting bureaus prior to completing their application. If you choose to do this, please do not send it to Liveops, as it cannot take the place of the background and credit check that is part of the agent qualification process, which is conducted by a 3rd party vendor.

How long does the background and credit check take to process?

The length of the background and credit check varies by each applicant. On average, the background and credit check portion of the application takes between 1 to 3 business days. You will receive notification via email from the vendor and Liveops when the screening is complete.

Hours & money

How many hours can I work? Do you require a minimum number of hours or calls?

As an independent contractor, you can provide services during as many or as few hours as your schedule permits. You can schedule your time in blocks as small as 30 minutes, and choose times that work best for your business and life.
While there is no minimum login requirement for the six-month contract period, inactivity might affect your performance statistics, which could in turn result in Liveops choosing not to renew your contract. Some individual programs, at the client’s request, have minimum call or hour requirements to remain active in their program.

How much can I make providing services for Liveops Clients?

Your business’ revenue is completely dependent upon your performance and the volume of service you provide, as well as the type of program that you choose. Some of our clients pay a straight talk-time rate, generally 25 cents per minute of talk time, and some pay a base rate plus a bonus for commission. Some programs pay entirely on commission. Sales incentives can dramatically increase revenue for your home business, so the better service you provide, the greater your revenue potential.

How do your clients pay me? How often?

Independent agents are responsible for submitting invoices for their services with an easy-to-use online system. Liveops pays submitted invoices by either check or direct deposit (it is the agent’s choice), twice per month in accordance with a regular schedule it pays all vendors. The fees paid cover services provided in the two weeks prior to the payment date, if submitted.

Will I be paid for the time I spend certifying for programs?

Liveops does not compensate independent agents for the certification and product knowledge they attain. However, the more programs you certify to provide services for, the more opportunities you will have to generate revenue for your business.

Do you charge a fee for your certification courses?

At this time, Liveops does not charge a fee for certification courses.

Being an independent agent and business owner

What is an independent agent?

An independent agent is an independent contractor that contracts with Liveops under an Independent Contractor Agreement to receive or place calls to or from people requesting products or services from Liveops’ clients.

What if I need help once I’m an independent agent?

Independent agents have access to presentations, support materials, and conference calls held by our Program Specialists. If you need additional support, you can send messages through an internal messaging system or via live chat, which are available through your agent account. Independent agents also share information with each other via forums, with topics ranging from how to decorate your home office to how to generate additional revenue for your business. As an independent agent, you are responsible for maintaining your own phone and computer equipment.

Will I need a Tax Identification Number?

Yes, as an independent contractor you will need a Tax Identification Number. If you are self-employed or have set up your business as a sole proprietorship, you may use your social security number for your Tax Identification Number. If your home business is a corporation, LLC, or partnership, you may use your Employer Identification Number (EIN). Tax law can vary greatly by state, so please check the requirements in your state. At year end, Liveops will provide a 1099 Form for your tax reporting purposes if the revenue your business earned meets the IRS minimum required for issuing this form.

Can independent agents sub-contract or use the same EIN number?

Liveops contracts with independent agents individually. Each agent needs their own Tax Identification Number and works as their own boss.

Can I work for someone else while I provide services for Liveops clients?

As an independent contractor, you have the freedom to pursue other work while providing services to Liveops’ clients. Our goal is to provide our clients with access to reliable, professional independent agents. Independent agents are expected to honor the times they agree to provide services to clients and some clients might have a weekly service minimum to help ensure that agents are current on their call knowledge.

Can my contract be terminated?

If I’m unable to take calls for an extended period, will I lose my status?

While there is no minimum login requirement for the six-month contract period, inactivity might affect your performance statistics and could lead to Liveops not renewing your contract. Some individual programs have minimum call requirements to remain active on their program.

Can Liveops terminate my contract?

An agent’s Independent Contractor Agreement will not be terminated by Liveops provided the terms of the agreement are fulfilled and the contract is not breached. If an independent agent breaches the terms of the Independent Contractor Agreement, Liveops can terminate the contract in its sole discretion. Liveops is not obligated to renew the Independent Contractor Agreement when the contract term ends.