Roadside assistance

Work-From-Home Roadside Assistance Job Opportunities

Work from home: Roadside assistance and dispatch

Contracting with Liveops as a work-from-home roadside assistance agent is great for people with dispatch experience who want to work at least 20 hours per week.

Help motorists get back on the road, safely and with a smile.

This is your opportunity to be a hero every time you answer the phone. Our clients provide tools that enable you to help motorists continue on their journeys with minimal fuss or interruption. They’re counting on your work-from-home roadside assistance skills and experience to determine the services needed and send them to the rescue.

Do you have the skills to assist any stranded driver’s needs?

Independent roadside assistance agents are perceptive and able to think one step ahead. They identify which roadside services the caller needs while using mapping tools and customized software to pinpoint the caller’s location and make sure help is headed to the right place. Organization is their middle name and they know exactly what information they need to deliver prompt service with a smile.

  • Do you have previous roadside assistance or dispatcher experience?

  • Do you enjoy helping people?

  • ● Do you have a professional voice that is confident and easy to understand over the phone?

  • Can you easily make a connection with people who are distressed or upset while remaining calm and composed?

  • Are you a master multi-tasker who can carry on a conversation, accurately enter a caller’s information, and find the caller on a map?

  • Are you good with using mapping tools to pinpoint a location and able to learn customized software and applications?

This is your opportunity to be a hero every time you answer the phone.

What are roadside assistance calls like?

People need assistance from a work-from-home dispatcher for a variety of reasons. They might have questions about the features of their rental car, need assistance with a flat tire, or they might have locked their keys in the car. These calls rely heavily on your communication skills and ability to connect with people.

They can include both inbound and outbound calls. You will ensure the motorist is safe, determine what they need and contact service providers to dispatch to the caller’s location as needed. On some calls, you might have an opportunity to sell services to the caller.

Our clients want their callers to get the best customer service experience, with a focus on being friendly, safe and prompt.