Work from home: Roadside assistance agents needed | Join Liveops

Roadside assistance

Work from home: Roadside assistance and dispatch

Contracting with Liveops as an independent work-from-home roadside assistance agent is great for people with some dispatch experience who want to work at least 20 hours per week.

Help motorists get back on the road, safely and with a smile.

This is your opportunity to be a hero every time you answer the phone. Our clients put the tools you need at your fingertips so that you can help motorists continue on their journeys with minimal fuss or interruption. They’re counting on your skills and experience to determine the services needed and promptly send them to the rescue.

Do you have the skills to be a stranded driver’s new best friend?

Independent roadside assistance agents are perceptive and think one step ahead. They identify which roadside services the caller needs while using mapping tools and customized software to pinpoint the caller’s location and make sure help is on the way. Organization is their middle name and they know exactly what information they need to deliver prompt service with a smile.

  • Do you have previous roadside assistance or dispatcher experience?

  • Do you enjoy helping people?

  • Do you have a professional-sounding phone voice that is confident and easy to understand?

  • Can you easily make a connection with people who are distressed or upset while remaining calm and professional?

  • Are you a master multi-tasker who can carry on a conversation, accurately enter a caller’s information, and find the caller on a map?

  • Are you amazing with using mapping tools to pinpoint a location and able to learn customized software and applications?

This is your opportunity to be a hero every time you answer the phone.

What are roadside assistance calls like?

People need assistance for a variety of reasons. They might have questions about the features of their rental car, need assistance with a flat tire, or they might have locked their keys in the car. These calls rely heavily on your communication skills and ability to connect with people.

They can include both inbound and outbound calls. You will ensure the motorist is safe, determine what they need, and you might contact service providers to be dispatched to the caller’s location. On some calls, you might sell the client’s services to the caller, or encourage a service provider to become a partner of the client.

The client wants callers to get the best customer service experience, with a focus on being friendly, safe and prompt.