Work from home: Tech support
Contracting with Liveops as an independent work-from-home tech support agent is a great choice for people with a combination of technical support and customer service experience who want to work at least 20–25 hours per week. Calls are available between 8 a.m. to 8 p.m. Eastern time.
Provide tech support on your schedule for big companies such as Intuit TurboTax
There are technical geniuses and there are those of us who need a bit more help. They might want to call someone for help setting up a computer, using software or troubleshooting a variety of technical difficulties. If you love using your tech skills to come to the rescue and you want flexible work-from-home options, technical support might be the opportunity for you.
Are you ready to put your tech skills to work?
You already have experience troubleshooting issues and a library of problem-solving knowledge at your fingertips. To succeed as a Liveops technical support agent you also need critical thinking, analysis, organizational skills and the determination to leave no problem unsolved.
Do you have both technical support and customer service experience?
Can you convey a friendly, professional persona on the phone, via email, and using a webcam?
Are you able to patiently help people who might not be familiar with the technology they are trying to use?
Do you have a knack for resolving computer/software issues while helping customers feel good about the product they have chosen to use?
Are you excited to learn and use customized software and applications to help answer questions and troubleshoot problems?
Are you a master multi-tasker who can do all this and enter detailed notes for the client?
Use your tech skills to earn money from home!
What are the tech support calls like?
Technical support calls vary a lot based on the client. They can include answering product questions, troubleshooting software or hardware, resetting passwords and walking callers through the activity they are trying to complete.