Atlanta roadshow recap

September 20, 2018 | Roadshows/ Leadership Events
Coral reef fish

A sea of Liveops agents come together in the Big Peach.

Liveops Atlanta, Georgia roadshow had the largest turnout to date

The Atlanta Roadshow was truly noteworthy, with 150+ agents in attendance, in addition to 15 staff and 2 clients—the largest attendance of any Liveops event to date! Needless to say, the energy, enthusiasm and experience completely blew us away.

Groups of Liveops agents discuss customer service best practices

On September 18th, we gathered at the Georgia Aquarium—the largest aquarium in the world—with a focus on connection. With such a large group of agents gathered in one location, conversations buzzed around the room. The most popular topics at hand? The purpose that drove each individual to start the journey as an independent agent, shared challenges and successes, ideas for enhancing how agents do business today, among many others.


Liveops VP of Client Results, Tim Whipple, talks to group of roadside assistance agents about handling calls during a crisis

Agents took full advantage of their opportunity to interact directly with Liveops CEO, Greg Hanover, who tackled many agent questions and testimonials with appreciation and transparency. They also collaborated in their line groups, sharing best practices, as well as the top issues they face today, with both myself and Tim Whipple, VP of Client Results.


Up next:

Nashville! Keep an eye out for additional details regarding this November 13th event. We'd love for you to experience a roadshow yourself!

For related content, watch Tim & Katie talk about the roadshow here in the inaugural episode of a new video series.

We'll also be releasing recordings of the Atlanta Roadshow's welcome address & Q&A session with Greg Hanover & Ron Williamson. Stay tuned!

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Katie Bapple

Katie Bapple is the Sr. Director of Agent Engagement at Liveops. With 10 years of experience building collaborative communities, Katie focuses on the evolution of the agent experience by supporting programmatic opportunities and process optimization.